Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-404395%22%20slang%3D%22en-US%22%3EHaven%20t%20heard%20from%20GoPro%20my%20case%20number%20is%2007064120%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404395%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-404395%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO8%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-404417%22%20slang%3D%22en-US%22%3ERe%3A%20Haven%20t%20heard%20from%20GoPro%20my%20case%20number%20is%2007064120%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404417%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F121398%22%20target%3D%22_blank%22%3E%40testeban69%3C%2FA%3E%2C%20thanks%20for%20reaching%20out.%20Upon%20checking%20on%20the%20details%2C%20we're%20still%20waiting%20for%20your%20camera%20to%20be%20shipped%20back%20to%20our%20warehouse.%20Once%20our%20team%20acknowledges%20the%20receipt%20of%20your%20broken%20camera%2C%20the%20replacement%20will%20be%20processed%20and%20shipped.%20Did%20you%20use%20the%20return%20shipping%20label%20associated%20with%20the%20RMA%20email%20sent%20to%20you%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-404731%22%20slang%3D%22en-US%22%3ERe%3A%20Haven%20t%20heard%20from%20GoPro%20my%20case%20number%20is%2007064120%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404731%22%20slang%3D%22en-US%22%3EYes%20I%20did%20but%20I%20forgot%20to%20put%20the%20RMA%20number%20my%20tracking%20number%20says%20that%20it%20was%20delivered%20on%20the%209th%3CBR%20%2F%3EUPS%20Tracking%20number%20is%201Z97YY619016551969%3CBR%20%2F%3ERMA%20number%20is%20502966%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-404893%22%20slang%3D%22en-US%22%3ERe%3A%20Haven%20t%20heard%20from%20GoPro%20my%20case%20number%20is%2007064120%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-404893%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F121398%22%20target%3D%22_blank%22%3E%40testeban69%3C%2FA%3E%2C%20thank%20you%20for%20the%20info.%20I%20suggest%20that%20you%20contact%20our%20Support%20Team%20so%20they%20can%20help%20look%20into%20the%20status%20details%20of%20your%20RMA.%20You%20may%20reach%20them%20by%20phone%20or%20live%20chat%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E.%20When%20you%20do%2C%20please%20provide%20them%20your%20Support%20case%20number%20and%20the%20UPS%20tracking%20number%20for%20reference.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 2

Haven t heard from GoPro my case number is 07064120

 
Highlighted
GoPro
Posts: 2,903

Re: Haven t heard from GoPro my case number is 07064120

[ Edited ]

@testeban69, thanks for reaching out. Upon checking on the details, we're still waiting for your camera to be shipped back to our warehouse. Once our team acknowledges the receipt of your broken camera, the replacement will be processed and shipped. Did you use the return shipping label associated with the RMA email sent to you?

Sightseer
Posts: 2

Re: Haven t heard from GoPro my case number is 07064120

[ Edited ]
Yes I did but I forgot to put the RMA number my tracking number says that it was delivered on the 9th
UPS Tracking number is 1Z97YY619016551969
RMA number is 502966
GoPro
Posts: 2,903

Re: Haven t heard from GoPro my case number is 07064120

@testeban69, thank you for the info. I suggest that you contact our Support Team so they can help look into the status details of your RMA. You may reach them by phone or live chat through https://gopro.com/help/ContactUs. When you do, please provide them your Support case number and the UPS tracking number for reference. Thanks!