Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 13

HEVC problem

[ New ]

i got a gopro 6 black today

 

i got a wierd problem, i make some videos to test the quality but some vides on gopro quik i got HEVC problem

i already install HEVC video extesion from window store. 

 

can anyone help ?

 

and why i cant save movies at high rate on the sofware? i got error says the pc dont work at that frame!

 

i got a I7 with 16g ram with gt1070 


Accepted Solutions
GoPro
Posts: 19,185

Re: HEVC problem

[ New ]

Hello @nobleboost4201. Is the HEVC video extension the same as the HEVC codec for Windows 10 that the user in this thread installed? If yes and the issue is still unresolved, let our Support team know so they can assist you further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request. 

View solution in original post


All Replies
GoPro
Posts: 19,185

Re: HEVC problem

[ New ]

Hello @nobleboost4201. Is the HEVC video extension the same as the HEVC codec for Windows 10 that the user in this thread installed? If yes and the issue is still unresolved, let our Support team know so they can assist you further. To connect with them, visit https://gopro.com/help/ContactUs . Once there, select "Contact Us" and proceed with either chat or a callback request.