Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 4
Accepted Solution

HEVC not supported message on 2018 LG Gram with Kaby Lake Refresh??

Hi there,

 

when I import my files from the H7 Black via Quick for Windows, I always get the message, that my computer does not meet the minimum requirements to play HEVC media yet it is a 2018 LG Gram with Kaby Lake-Refresh-CPU (Core i7-8550 CPU) with 16 GB RAM). Whats the problem here? According to your FAQ regarding HEVC-playback on a Windows PC a Kaby Lake-CPU or newer is required, which my notebook definitely exceeds.

 


Accepted Solutions
Highlighted
Hiker
Posts: 9

Re: HEVC not supported message on 2018 LG Gram with Kaby Lake Refresh??

Hardware seems to be OK, just make sure you are using Windows 10 + latest version of HEVC codec

View solution in original post


All Replies
Highlighted
Hiker
Posts: 9

Re: HEVC not supported message on 2018 LG Gram with Kaby Lake Refresh??

Hardware seems to be OK, just make sure you are using Windows 10 + latest version of HEVC codec

Highlighted
Tourist
Posts: 4

Re: HEVC not supported message on 2018 LG Gram with Kaby Lake Refresh??

Ah, thanks - you steered me in the right direction. Apparently Win10 doesnt have that HEVC-codec installed by default Smiley Surprised

Will have to check with that installed.