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Tourist
Posts: 3
Accepted Solution

HEVC VIDEO DOWNLOAD TO IPHONE X IOS 11

How can I get my videos from my GoPro 6 onto my iPhone X iOS 11? Please help.

Thank you

Accepted Solutions
GoPro
Posts: 3,505

Re: HEVC VIDEO DOWNLOAD TO IPHONE X IOS 11

 

Hi @boldsurf65421

 

Please install GoPro App from AppStore. 
After that you just have to connect your camera to your phone and from there you'll have an option to download media. 

 

Please check this link: https://gopro.com/help/articles/Block/Getting-Started-with-the-GoPro-App
https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App

If you have other question or needs clarification, please get back to us. 

 

Best Regards,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 3,505

Re: HEVC VIDEO DOWNLOAD TO IPHONE X IOS 11

 

Hi @boldsurf65421

 

Please install GoPro App from AppStore. 
After that you just have to connect your camera to your phone and from there you'll have an option to download media. 

 

Please check this link: https://gopro.com/help/articles/Block/Getting-Started-with-the-GoPro-App
https://gopro.com/help/articles/block/How-to-Pair-the-Camera-with-the-GoPro-App

If you have other question or needs clarification, please get back to us. 

 

Best Regards,

-Jay 

Tourist
Posts: 3

Re: HEVC VIDEO DOWNLOAD TO IPHONE X IOS 11

I’ve never had an issue before now. I’ve downloaded photos and video before with the same devices. An error pops up that the HEVC video is not supported.

Thank you again, Daisy
Highlighted
GoPro
Posts: 3,505

Re: HEVC VIDEO DOWNLOAD TO IPHONE X IOS 11

Hi @boldsurf65421,

 

Got it. 

It might be due to a specific settings in your camera. 

Please try to record a video using 4K 30FPS and lower so that your phone will be able to read it since 4k60 is in HEVC format and you'll need a device that can handle or support HEVC. 

Regards,

-Jay