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Hiker
Posts: 20

HERO9 Black - where is link for direct download of update?

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My HERO 9 will not update via the GoPro app (as it wouold not do when I first got it).  But at that time there was available a site to download the software and install it manually.  However, the site for updating the software (Oct 20 update on https://gopro.com/en/us/update/hero9-black, reached via https://gopro.com/en/us/update) only has the apps.  Where can I find the link to download the update directly and install it manually?  Thanks in advance.


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GoPro
Posts: 27,030

Re: HERO9 Black - where is link for direct download of update?

[ New ]

Hi @cjthelder

 

Can you please try this link?

https://gopro.com/en/us/update/hero9-black

 

Thanks!

Ej

 

View solution in original post


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Tourist
Posts: 3

Re: HERO9 Black - where is link for direct download of update?

[ New ]

It doesn't show on mobile version page. PC site mode doesn't work this time. You have to access the page via PC.

Hiker
Posts: 20

Re: HERO9 Black - where is link for direct download of update?

[ New ]

I wish that were so, but I am using my PC/laptop right now to access that page, and it does not appear on the page.

 

Windows 10, always updated when needed.

GoPro
Posts: 19,731

Re: HERO9 Black - where is link for direct download of update?

[ New ]

Hello, @cjthelder. Make sure that the window is maximized. Once done, you should see the link to "Update your camera manually." 

 

We have received reports from some users who were unable to click on "Next Step." This could be due to browser settings/issues. In case this is observed on your end, open an incognito window, then follow the steps below: 

  1. Visit https://community.gopro.com/
  2. Once on the page, navigate through the right-side menu and select "GoPro Resources". 
  3. Choose "Product Updates."
  4. Choose HERO9 Black. 
  5. Proceed with the prompts/instructions. 


Let us know how it goes. Thanks!

 

Hiker
Posts: 20

Re: HERO9 Black - where is link for direct download of update?

[ New ]

It does not appear.  The word manually does not appear on the page.  There are no links on that page.

Can you post  the direct link, the one that would be on that page?

GoPro
Posts: 27,030

Re: HERO9 Black - where is link for direct download of update?

[ New ]

Hi @cjthelder

 

Can you please try this link?

https://gopro.com/en/us/update/hero9-black

 

Thanks!

Ej

 

Hiker
Posts: 20

Re: HERO9 Black - where is link for direct download of update?

[ New ]

Got it now, and thanks.  It was not there before, but now it is.  Apparently GoPro has a thing about people who use VPNs, as I do all the time.  Even though my VPN showed my location in TX, GoPro said I was in the Russian Federation, of all places.  So I just changed protocols, although it still said I was in Russia.  So, go figure.  The link I was looking for was there, and now I have ver 1.22, which, I believe is what I am supposed to have.

 

Thank you.