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Hiker
Posts: 229

HERO8 repeatedly restarts without permission

[ Edited ]

Regarding Gopro purchased monthly, even if power on operation (short press power button) from power off state, "Go for 3 seconds
After the rear LCD turns on, the red lamp flashes twice and the power turns off, and after the rear LCD turns on again for about 3 seconds automatically,
The red lamp flashes twice and the power goes off ... '' endlessly, during which all button operations and LCD touch operations
It is in a state of not accepting work. (This loop continues until the battery is physically removed.)

 

Please check the URL below.

https://s19.aconvert.com/convert/p3r68-cdx67/p6vax-uddei.gif

 

 

 

・ Confirmed that the battery level is over 90%
・ Symptom does not improve even if SD card is removed
・ The firmware update does not accept the operation

 

Purchased and never used

 

Is this the initial failure?

 

Highlighted
GoPro Community Manager
Posts: 7,114

Re: HERO8 repeatedly restarts without permission

Have you done a manual update on the camera's firmware? If not, please give that a try. Instructions are at https://gopro.com/en/us/update/hero8-black.

Highlighted
Hiker
Posts: 229

Re: HERO8 repeatedly restarts without permission

We are saying that the manual update of the firmware will not accept the operation.

 

Repeated restarting on the way does not work properly.

 

Is this an initial failure?

Highlighted
GoPro Community Manager
Posts: 7,114

Re: HERO8 repeatedly restarts without permission

Try removing the battery, then put the SD card with the manual update on it in the camera. Replace the battery and power on the camera. The update should start automatically. If it doesn't then our team at https://gopro.com/help/ContactUs can help.