Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-374045%22%20slang%3D%22en-US%22%3EHERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374045%22%20slang%3D%22en-US%22%3EI%20am%20sad%20to%20say%20that%20my%20HERO7Silver%20broke%20off%20my%20helmet%2C%20and%20the%20lens%20cracked.%20I%20assume%20that%20the%20camera%20is%20not%20waterproof%20anymore.%3CBR%20%2F%3E%3CBR%20%2F%3EWhat%20is%20the%20best%20thing%20to%20do%20now%3F%20How%20can%20I%20replace%20the%20non-removable%20broken%20lens%3F%20Is%20there%20a%20service%20I%20can%20send%20the%20camera%20to%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThanks!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-374045%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374067%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374067%22%20slang%3D%22en-US%22%3EAlso%2C%20I%20live%20in%20Croatia%2C%20so%20I%20can't%20contact%20you%20over%20phone%20number.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374070%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374070%22%20slang%3D%22en-US%22%3E%3CP%3ECould%20you%20snap%20a%20photo%20and%20load%20up%20the%20problem%3F%26nbsp%3B%20If%20hte%20gopro%20Broke%20off%20call%20or%20chat%20wit%20them%20explain%20to%20gopro%20how%20it%20broke%20offand%20they%20may%20replace%20the%20camera.%20if%20it%20simply%20fell%20then%26nbsp%3B%20you%20may%20want%20to%20read%20the%20warranty%3F%26nbsp%3B%20there%20are%20no%20reppair%20shops%20in%20gopro%20for%20the%20consumer%20just%20replacement%20cameras.%26nbsp%3B%20%26nbsp%3Byou%20may%20look%20on%20line%20for%20a%20repair%20clinic%20like%20ragecameras.com%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374093%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374093%22%20slang%3D%22en-US%22%3EHere%20are%20the%20links%20to%20the%20photos...%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fphotos.app.goo.gl%2F9PcKUWMznASkPx8QA%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fphotos.app.goo.gl%2F9PcKUWMznASkPx8QA%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CBR%20%2F%3E%3CA%20href%3D%22https%3A%2F%2Fphotos.app.goo.gl%2Fwfa3oxMyw99Ku4SF8%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fphotos.app.goo.gl%2Fwfa3oxMyw99Ku4SF8%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EAnd%20I%20can't%20call%20GoPro%20(I%20live%20in%20Croatia)%3CBR%20%2F%3EThe%20only%20option%20is%20to%20chat%2C%20right%3F%20But%20the%20I%20have%20to%20subscribe%20to%20GoPro%20plus%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374100%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374100%22%20slang%3D%22en-US%22%3E%3CP%3EAnyone%20can%20chat%20with%20GoPro.%26nbsp%3B%20%26nbsp%3B%20change%20the%20website%20globe%20Icon%20to%20US%20%2FEnglish%20and%20at%20Pacific%20time%20zome%20call%20or%20chat%20to%20gopro%20that%20be%20like%209AM%20Est%20for%20me.%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%20GoPro%20is%20World%20wide%20not%26nbsp%3B%20regional%2C%20and%26nbsp%3B%20maybe%20they%20can%20chime%20in%26nbsp%3B%20to%20help%20out%20how%20to%20connect%20wit%20hthem.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374110%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374110%22%20slang%3D%22en-US%22%3EOk%2C%20thanks!!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374122%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374122%22%20slang%3D%22en-US%22%3E%3CP%3Ethey%20are%20open%26nbsp%3B%20so%20what%20did%20they%20say%3F%3F%3F%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374126%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374126%22%20slang%3D%22en-US%22%3EThe%20told%20me%20that%20I%20need%20to%20provide%20them%20proof%20of%20purchase%2C%20so%20they%20can%20replace%20my%20lens.%3CBR%20%2F%3E%3CBR%20%2F%3EThanks%20for%20all%20the%20info!%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374131%22%20slang%3D%22en-US%22%3ERe%3A%20HERO7Silver%20lens%20crack%20(What%20to%20do%3F)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374131%22%20slang%3D%22en-US%22%3E%3CP%3EWonderful%20hope%20you%20saved%20that%20.%20and%26nbsp%3B%20%26nbsp%3Blet%20us%20know%20how%20it%20went.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Hiker
Posts: 24
Accepted Solution

HERO7Silver lens crack (What to do?)

I am sad to say that my HERO7Silver broke off my helmet, and the lens cracked. I assume that the camera is not waterproof anymore.

What is the best thing to do now? How can I replace the non-removable broken lens? Is there a service I can send the camera to?

Thanks!

Accepted Solutions
Adventurer
Posts: 8,752

Re: HERO7Silver lens crack (What to do?)

Anyone can chat with GoPro.    change the website globe Icon to US /English and at Pacific time zome call or chat to gopro that be like 9AM Est for me.      GoPro is World wide not  regional, and  maybe they can chime in  to help out how to connect wit hthem.

View solution in original post


All Replies
Hiker
Posts: 24

Re: HERO7Silver lens crack (What to do?)

Also, I live in Croatia, so I can't contact you over phone number.
Adventurer
Posts: 8,752

Re: HERO7Silver lens crack (What to do?)

Could you snap a photo and load up the problem?  If hte gopro Broke off call or chat wit them explain to gopro how it broke offand they may replace the camera. if it simply fell then  you may want to read the warranty?  there are no reppair shops in gopro for the consumer just replacement cameras.   you may look on line for a repair clinic like ragecameras.com

 

 

Hiker
Posts: 24

Re: HERO7Silver lens crack (What to do?)

Here are the links to the photos...

https://photos.app.goo.gl/9PcKUWMznASkPx8QA


https://photos.app.goo.gl/wfa3oxMyw99Ku4SF8

And I can't call GoPro (I live in Croatia)
The only option is to chat, right? But the I have to subscribe to GoPro plus?
Adventurer
Posts: 8,752

Re: HERO7Silver lens crack (What to do?)

Anyone can chat with GoPro.    change the website globe Icon to US /English and at Pacific time zome call or chat to gopro that be like 9AM Est for me.      GoPro is World wide not  regional, and  maybe they can chime in  to help out how to connect wit hthem.

Hiker
Posts: 24

Re: HERO7Silver lens crack (What to do?)

Ok, thanks!!
Adventurer
Posts: 8,752

Re: HERO7Silver lens crack (What to do?)

they are open  so what did they say????

Hiker
Posts: 24

Re: HERO7Silver lens crack (What to do?)

The told me that I need to provide them proof of purchase, so they can replace my lens.

Thanks for all the info!