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Sightseer
Posts: 2

HERO7 black violet screen with green lines

Hi all,

 

I'm getting a violet screen, white screen and my camera is lagged, it started to happen some days after my upgrade to V 1.70 the camera was working good before of that.

 

I tried to upgrade it manually

I tried to film with new memory SD

I did reset the camera to default factory 

the screen isn't the issue because I can see well previous videos saved on the SD

 

I'm going to the store where I bought the camera, anyways I wanted to post it in case of it's a firmware issue and avoid the other people upgrade to V 1.70

anybody upgrade to V 1.70 and the camera is working well?

 

any comments and recommendations?

 

Thanks!

 

Nothing works

20190128_112417.jpg
GoPro
Posts: 11,601

Re: HERO7 black violet screen with green lines

 

Hi @bravevista86534

 

Thank you for the information shared.

Our recommendation is to re-flash the software. This usually corrects any errors encountered with the previous installation.

https://gopro.com/update/hero7-black

 

Should it still be the same, please refer to our Support Team through https://gopro.com/help/ContactUs 

If this is a recent purchase, you may refer to the same store you purchased it from.

 

Thanks!
Ej

 

 

Sightseer
Posts: 2

Re: HERO7 black violet screen with green lines

Hi @aragon1006 

 

I already did that and didn't work, yes it's a recent purchase.

 

anyways, thank you for the recommendation.

 

Best, 

GoPro
Posts: 11,601

Re: HERO7 black violet screen with green lines

Thank you for trying @bravevista86534

 

Let us know how it goes with the store/once you contact Support.

 

Regards,

Ej