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Sightseer
Posts: 1

HERO7 White

[ New ]

Tengo una HERO7 white, la he usado tan solo dos veces. tengo problemas por que cuando la prendo no funciona la pantalla, ya realice el proceso de actualizacion manual, y sin embargo persiste el problema. la prendo genera los pitidos pero no da señal en la pantalla.

 

Por favor ayudarme con el problema.

 

Gracias

 

Saludos 


Accepted Solutions
GoPro
Posts: 12,496

Re: HERO7 White

[ New ]

@brianpp90cor, please ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.

 

If this isn't the case, please let our Support team know so they can help you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.

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All Replies
GoPro
Posts: 12,496

Re: HERO7 White

[ New ]

@brianpp90cor, please ensure that the SD card isn't inserted between the SD card slot and the battery. Doing so can put pressure on the back of the touch display.

 

If this isn't the case, please let our Support team know so they can help you with the next steps. You may reach them by phone or live chat through https://gopro.com/help/ContactUs.