Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 1

HERO7 Silver - Will not charge or start up!

Hello, my wife got me the gopro HERO7 Silver camera for Christmas, and I have not been able to use it AT ALL.  The camera will not charge (I have tried multiple outlets with different housing units, computers, etc.), and when I attempt to start it, I see the gopro logo and then it bluescreens and turns off.  

 

This is my first experience with a GoPro product and needless to say I'm really disappointed.  

 

Has anyone else not been able to use their new camera?

 

Thanks in advance, 

 

BIlly

Nomad
Posts: 565

Re: HERO7 Silver - Will not charge or start up!

You may want to check to see if you're using the correct compatible memory card, there's a list of them to be found here:

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If you are still having issues, try performing a manual update on the software of the camera

https://gopro.com/update

 

If that doesn't work, then try contacting GoPro support directly

https://gopro.com/help/ContactUs