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Posts: 1

HERO7 Silver - Will not charge or start up!

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Hello, my wife got me the gopro HERO7 Silver camera for Christmas, and I have not been able to use it AT ALL.  The camera will not charge (I have tried multiple outlets with different housing units, computers, etc.), and when I attempt to start it, I see the gopro logo and then it bluescreens and turns off.  


This is my first experience with a GoPro product and needless to say I'm really disappointed.  


Has anyone else not been able to use their new camera?


Thanks in advance, 



Posts: 7,543

Re: HERO7 Silver - Will not charge or start up!

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You may want to check to see if you're using the correct compatible memory card, there's a list of them to be found here:


If you are still having issues, try performing a manual update on the software of the camera


If that doesn't work, then try contacting GoPro support directly