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%3CLINGO-SUB%20id%3D%22lingo-sub-307605%22%20slang%3D%22en-US%22%3EHERO7%20Silver%20-%20Will%20not%20charge%20or%20start%20up!%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-307605%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%20my%20wife%20got%20me%20the%20gopro%20HERO7%20Silver%20camera%20for%20Christmas%2C%20and%20I%20have%20not%20been%20able%20to%20use%20it%20AT%20ALL.%26nbsp%3B%20The%20camera%20will%20not%20charge%20(I%20have%20tried%20multiple%20outlets%20with%20different%20housing%20units%2C%20computers%2C%20etc.)%2C%20and%20when%20I%20attempt%20to%20start%20it%2C%20I%20see%20the%20gopro%20logo%20and%20then%20it%20bluescreens%20and%20turns%20off.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThis%20is%20my%20first%20experience%20with%20a%20GoPro%20product%20and%20needless%20to%20say%20I'm%20really%20disappointed.%20%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHas%20anyone%20else%20not%20been%20able%20to%20use%20their%20new%20camera%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance%2C%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EBIlly%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-307605%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 1

HERO7 Silver - Will not charge or start up!

Hello, my wife got me the gopro HERO7 Silver camera for Christmas, and I have not been able to use it AT ALL.  The camera will not charge (I have tried multiple outlets with different housing units, computers, etc.), and when I attempt to start it, I see the gopro logo and then it bluescreens and turns off.  

 

This is my first experience with a GoPro product and needless to say I'm really disappointed.  

 

Has anyone else not been able to use their new camera?

 

Thanks in advance, 

 

BIlly

Nomad
Posts: 1,310

Re: HERO7 Silver - Will not charge or start up!

You may want to check to see if you're using the correct compatible memory card, there's a list of them to be found here:

https://gopro.com/help/articles/block/microSD-Card-Considerations

 

If you are still having issues, try performing a manual update on the software of the camera

https://gopro.com/update

 

If that doesn't work, then try contacting GoPro support directly

https://gopro.com/help/ContactUs