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Tourist
Posts: 6

HERO7 LiveStream have Problem HElp Me Please

my hero7 have problem live stream with facebook

set up alredy  but next to live stream 1-5second have popup 

51066317_2155881597812779_1704522084257890304_n.jpg

GoPro
Posts: 3,505

Re: HERO7 LiveStream have Problem HElp Me Please

Hi @thedoggydirty,

 

Have you tried unpairing the camera from the app and reset the connection settings?

 

Please try to do that and pair it again. 

 

after that check if issue will still persist. 

 

If issue persist try to uninstall and reinstall the app and reset the camera to factory settings. 

 

Thanks!

-jay 

Tourist
Posts: 6

Re: HERO7 LiveStream have Problem HElp Me Please

I have done it
Still found the same problem
GoPro
Posts: 3,505

Re: HERO7 LiveStream have Problem HElp Me Please

Hi @thedoggydirty,

 

Have you tried uninstalling the app and reset the camera to factory settings. 

 

Also did you manage t setup connection on your camera before going live?

 

Please try to start the process again.

 

Also I'd like to know.

 

Do you have mobile data or Wi-Fi Connection to broadcast?

 

Regards,

-Jay 

 

Tourist
Posts: 6

Re: HERO7 LiveStream have Problem HElp Me Please

I tried many times and still found the problem.

I tried both types And still found problems (moblie data And Wi-Fi)
Tourist
Posts: 6

Re: HERO7 LiveStream have Problem HElp Me Please

52281233_379355282917504_7870967426110717952_n.jpg


@graytree76514 wrote:

Hi @thedoggydirty,

 

Have you tried uninstalling the app and reset the camera to factory settings. 

 

Also did you manage t setup connection on your camera before going live?

 

Please try to start the process again.

 

Also I'd like to know.

 

Do you have mobile data or Wi-Fi Connection to broadcast?

 

Regards,

-Jay 

 


 

GoPro
Posts: 3,505

Re: HERO7 LiveStream have Problem HElp Me Please

Hi @thedoggydirty,

 

Try to change your network settings from 2.4 to 5ghz or 5ghz to 2.4.

Also make sure that your connection is stable.

 

Regards,

-Jay 

Highlighted
Hiker
Posts: 9

Re: HERO7 LiveStream have Problem HElp Me Please

https://community.gopro.com/t5/Cameras/Cannot-live-stream-to-FB/m-p/292107/highlight/false#/M84873

 

I was able to get it streaming but would lose connection. I'm switching to 2.4 for the next time to see if that was the problem. Here is how I got it started.

 

Samsung Galaxy S9.
Have WiFi and Bluetooth enabled > Turned on camera >. Open GoPro app. (QuikStories shows up on mine) > Tap the 3 horizontal lines in the top left corner to get to "HOME" then select "CAMERA" My camera name shows up on next screen. > Select the camera image in the center and the circles show up and it connects to the camera. (You should see, on your phone. whatever your camera is pointed towards) > Slide the icons on the bottom to the left to get to "Set Up Live" and select it > ( Here is where it got tricky for me. I use my phone as a hot spot.) Turn off your WiFi, then turn on your phone's hotspot and select it as your hotspot. You may have to connect with your password if needed when it shows up in the selection box > Finish choosing the setup options on the page > Select the " SET UP LIVE STREAM" on the bottom. > The scream will change to "LIVE STREAMING TIPS" then "GO LIVE" will appear and select it. You should be "Live" then. > If you click the RED SQUARE you will be shutting it down! Click on the "VIEW ON FACEBOOK" to ee your live feed in your Facebook app. You can change your Privacy and/ or your audience from the app., but you have to go back to the GoPro app to stop the recording by selecting the RED SQUARE. 

 

I practiced by doing the above and setting to "Only Me" in the FB settings and using the computer to view as I was recording.

 

Hope this helps...