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Sightseer
Posts: 1

HERO7 Black

[ New ]
I’m a white water rafting and Kayaking guide My camera got wet and now it’s not working properly, I need it !!! I was on shock went such a great camera got water inside , being here in Costa Rica , it’s not good , please help !!

Accepted Solutions
GoPro
Posts: 30,743

Re: HERO7 Black

[ New ]

Hi @mcc0979

 

So long as the camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 30,743

Re: HERO7 Black

[ New ]

Hi @mcc0979

 

So long as the camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing.
Let our Support Team take a look at what happened. 
You may reach out to them through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.

 

Thanks!

Ej