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Reply
Tourist
Posts: 5

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

The Short Record Times steps hasn’t made any difference, even using the camera at home in the menu mode it froze up.
Sightseer
Posts: 2

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Have you reached out to GoPro?  I spent a couple hours with their chat yesterday and they had me update the firmware.  I thought that was the end of it, and then before I ended the chat I noticed the camera was getting hot.  Like REALLY hot.  We took out the battery and plugged it directly into the wall and it was still getting hot.  So the chat person had me return it.

 

That was a new one.  Previously, I had these problems with the same camera since October:

1.  Randomly going to the tool menu instead of recording

2.  Filmed for a few seconds and then stopped.  Sound would keep going, but picture would pause.

3.  Black screen. Freezing up. Only way to fix is to take battery out.

4.  Camera heating up significantly when just turned on.

 

None of these were fixed.  I'm hoping to get my return in the next week or two to see if the problems persist.

Sightseer
Posts: 1

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Hi. My hero7 is doing the same. It may do a couple of short videos then just freezes showing the the first image on the screen.
Gotta take battery out to turn off.
So frustrating and missing great footage cos of this.
GoPro
Posts: 8,456

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Hi @grandwater4088

 

Sorry for any troubles caused. 

Please go over the steps on: Camera Freezes Up

If it's still the same, please reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs      

 

Thanks!

Ej