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Tourist
Posts: 5

HERO7 Black freezing, screen scrambles, pretty much useless.

Anybody having issues with a Black Hero7 freezing up, the screen scrambles and the thing is pretty much useless?

I took it snowboarding and the camea was not responsive at time and I had to pull the battery out and put it back in again to un-freeze it and get it working. Also it won’t charge using the cable that comes with the camera and the battery life is rubbish.

I’m on my 3rd one and they have each had a fault, only had it since Christmas and I’m loosing all faith in the product quickly.

Any advice?
GoPro
Posts: 8,407

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

 

Hi @duffysq

 

Sorry for any troubles caused.

Was it already recording when the camera froze or was it on stand by mode?

We have received some reports that the freezing issue gets resolved when auto low light is turned off.

See if this also works on your end.

 

Thanks!

Ej

Tourist
Posts: 5

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Hi Ej,
It was in standby mode when it froze.
I’ll try that thanks.
It seems these cameras have quite a number of faults, any idea what is being done about it as I wouldn’t expect this many issues for the price of the camera, it’s not exactly cheap.
GoPro
Posts: 8,407

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

 

Hi @duffysq

 

All issues reported are shared with the team in charge.

 

Feel free to post back on how the camera behaves when you turn the low light option off.

 

Regards,

Ej

Tourist
Posts: 5

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Any idea how I can get the thing to charge using the provided cable or have the battery life last longer than 30mins?
GoPro
Posts: 8,407

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

 

Hi @duffysq

 

Kindly go over the steps for Short Record Times

Let us know how your camera fares.

This will help us isolate the issue further.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Hey I'm curious.  When it did this to you, was it at night?  I'm wondering if it has something to do with low light, because mine is doing the same thing, although it's not recorded other times as well.

Tourist
Posts: 5

Re: HERO7 Black freezing, screen scrambles, pretty much useless.

Hi gobdav, it happens all the time, day and night. These cameras have more issues than Playboy magazine!!