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Tourist
Posts: 2

HERO7 Black freezes, won't turn on, won't turn off, needs reset all the time only to re-freeze!

My Hero 7 Black constantly freezes. It sometimes won't turn on, sometimes won't turn off and is totally unreliable. Purchased one for my holiday in Lapland and it caused me to miss almost every significant activity. I'm very annoyed and I don't know what to do now. I managed to update (manually) the firmware to the latest version hoping that it would solve my problems, but even after the update, the first thing I experienced was a need for a 10 sec. depress of the Power Mode button to reset it! Even that sometimes doesn't help and I connect the camera to power with the USB.

 

My cards are Sandisk 64GB Extreme Pro cards. I did the formatting on the Mac and reformatted in camera, then I formatted on the PC and reformatted in camera. This didn't help either.

 

There are many posts on this topic, but all seem to be different and many seem to be getting solved simply by removing and reinserting the battery. In my case, this doesn't seem to help. I would really appreciate if someone shows me to a solution to this. Thanks...

Hiker
Posts: 32

Betreff: HERO7 Black freezes, won't turn on, won't turn off, needs reset all the time only to re-fr

i also had many freeze, always if i move it fast.... my soloution was to switch lowlight off.... try it 

Highlighted
Tourist
Posts: 2

Betreff: HERO7 Black freezes, won't turn on, won't turn off, needs reset all the time only to re-fr

Thanks a lot. I'll try that if I can turn the **bleep** thing on! :)


@dennobundy wrote:

i also had many freeze, always if i move it fast.... my soloution was to switch lowlight off.... try it