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Tourist
Posts: 4

HERO6 no audio recording in wind mode with firmware 2.01.00

[ Edited ]

Dear support,

 

my HERO6 black does not record audio properly in wind mode with firmware 2.01.00.

The audio track is almost silent - only very few parts are there when gain is increased to max afterwards in software.

 

This problem is only there with firmware version 2.01.00.

I have downgraded to firmware versions 1.5.1 and 1.60.00 and both seem to record audio fine in wind mode and also

playback properly. Only version 2.01.00 fails doing so. That behaviour can be reproduced.

 

How I handled it:

- manual update by SDcard

- factory reset before the actual update and immediately after it

- then manual switch to "wind mode" and record sample with settings all other settings on default

- firmware before 2.01.00 : audio will record and also playback in wind mode

- firmware 2.01.00 - no audio seems to be recorded, and playback therefore is silent

 

Kindly take it up and help since it looks like an issue inside the latest firmware version.

 

Thx a lot!

 

Kind regards, Oliver

 

HERO6 BLACK

#C3****************

GoPro
Posts: 11,601

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

Thank you for sharing @hornetoli

We'll have this forwarded to the team in charge.

 

Please take note that your post has been edited for security reasons.

 

Regards,

Ej

Tourist
Posts: 2

Betreff: HERO6 no audio recording in wind mode with firmware 2.01.00

I‘m having the same issue!

Tourist
Posts: 4

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

Hallo Ej,

 

gibt es schon eine Lösung oder zumindest ein feedback zu diesem problem?

 

Vielen Dank!

 

Grüße, hornetoli

GoPro
Posts: 8,948

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

Hello Everyone. We have passed your feedback to the team but we do not have new information at this time. We will keep this thread updated once we hear back from the team. 

Tourist
Posts: 4

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

[ Edited ]

Hallo mariustanya,

 

gibt es schon irgendwelche Neuigkeiten bzgl. dem Audio-Problem mit der Firmware 2.01.00?

Aktuell angebotene Version v2.10 spricht im changeloh nur von einem Akku-Thema ...

"Ermöglicht die Verwendung des Akkus mit deiner GoPro (HERO8 Black / HERO7 Black / HERO6 Black / HERO5 Black / HERO 2018)"

 

Danke!

 

Grüße, hornetoli

Tourist
Posts: 4

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

[ Edited ]

ok - I now installed the current firmware version 2.10.

The no sound issue in wind mode still does persist in this version ... :-(

Tourist
Posts: 2

Re: HERO6 no audio recording in wind mode with firmware 2.01.00

For me the issue also still persists with firmware 2.10.
Audio wind mode gives a very very quietly sound recording which sounds like someone speakers underwater, but really very very quietly.
If I set the sound recording to stereo everything sounds like it should.