Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-175419%22%20slang%3D%22en-US%22%3EHERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175419%22%20slang%3D%22en-US%22%3EHi%20guys%2C%20ive%20got%20that%20black%20line%20problem%20on%20the%20bottom%20of%20the%20screen.%20It%20looks%20like%20quality%20of%20the%20video%20is%20not%20as%20great%20even%20in%204k%2C%20and%20camera%20is%20much%20slower%20(loading%20pictures%20and%20stuff).%20It%20os%20after%20ising%20it%20for%203%20days%20only.%20Till%20now%20everything%20was%20perfect.%20I%20tried%20factory%20settings%2C%20ive%20got%20the%20app%2C%20it%20seems%20to%20connect%20but%20then%20i%20cant%20acces%20pictures%20or%20do%20anything%20on%20it.%20Help%20ASAP%20as%20im%20on%20holidays%20and%20would%20be%20nice%20to%20not%20to%20stress%20about%20it.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-175419%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175420%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175420%22%20slang%3D%22en-US%22%3EAnd%20you%20can't%20really%20record%20in%20any%20resolution%2C%20screen%20bearly%20can%20pick%20up%20with%20movements.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175499%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175499%22%20slang%3D%22en-US%22%3E%3CP%3EPut%20to%20the%20side%20use%20your%20primary%20or%20spare%20camera%26nbsp%3B%20then%20to%26nbsp%3B%20%26nbsp%3Bfigure%20out%20how%20to%20fix%20what%20I%20done%20for%20years%20if%20I%20ever%20get%20in%20a%20jam%20have%20a%20back%20up%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175500%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175500%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F61396%22%20target%3D%22_blank%22%3E%40rockybluff2786%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20camera%20trouble%20while%20you%20are%20on%20vacation.%20It%20is%20the%20last%20that%20anyone%20would%20wish%20to%20happen.%20If%20you%20are%20referring%20to%20the%20black%20bar%20that%20appears%20on%20the%20screen%20while%20the%20camera%20is%20in%20video%20mode%2C%20that%20bar%20is%20normal.%20Have%20you%20already%20tried%20manually%20updating%20your%20camera%3F%20If%20you%20have%20not%20yet%20done%20it%20and%20if%20you%20have%20access%20to%20a%20computer%2C%20you%20can%20follow%20this%20link%20for%20guide.%26nbsp%3BAlso%20make%20sure%20that%20you%20using%20a%20recommended%20SD%20card%20as%20listed%20here.%20Hope%20this%20helps.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175778%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175778%22%20slang%3D%22en-US%22%3EHi%20guys%2C%20update%20resolved%20problem%20with%20quality%20and%20speed.%20I%20could%20swear%20that%20tjere%20was%20no%20black%20line%20before%2C%20but%20thats%20not%20the%20case%20anumore%20if%20uou%20saing%20that%20it%20was%20there.%20Playback%20on%20my%20mac%20doesnt%20show%20line.%20So%20problem%20solved.One%20more%20thing%3B%20there%20should%20be%20some%20guidence%20thru%20connecting%20hero%20with%20app.%20As%20ive%20seen%20on%20forums%20it%20does%20cause%20problems%2C%20i%20had%20em%20too.%20In%20my%20case%20it%20was%20switching%20defult%205g%20network%20to%202.4g%20on%20hero%20and%20everything%20is%20perfect%20(im%20using%20samsung%20s6).%20Without%20it%20they%20did%20connect%20but%20didnt%20communicate%20(couldnt%20do%20anything).%20So%20maybe%20put%20the%20info%20as%20i%20couldnt%20see%20that%20advice.Thanks%20for%20fast%20reply.Arek%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-175781%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-175781%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F61396%22%20target%3D%22_blank%22%3E%40rockybluff2786%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThis%20is%20great%20news!%20Thank%20you%20for%20posting%20back%20for%20an%20update.%20The%20black%20was%20not%20that%20noticeable%20because%20it%20is%20usually%20covered%20by%20the%20menu%20when%20the%20camera%20is%20set%20to%20Video%20and%20Time%20Lapse%20modes%20(screen%20is%20full%20and%20without%20the%20black%20bar%20when%20in%20Photo%20mode).%26nbsp%3B%20We%20do%20have%20the%20instruction%20to%20switch%20to%202.4%20GHz%20from%205GHz%20in%20our%20help%20article%20for%20Solving%20GoPro%20App%20Connection%20Issues%26nbsp%3Band%20in%20the%20manual%26nbsp%3B.%20Good%20thing%20that%20you%20were%20able%20to%20explore%20into%20it%20though%20and%20resolve%20the%20pairing%20issue.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ENow%20you%20can%20enjoy%20using%20your%20GoPro%20to%20capture%20moments.%26nbsp%3BHave%20fun!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%20regards%2C%26nbsp%3B%20Marius%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192293%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192293%22%20slang%3D%22en-US%22%3EMy%20camera%20show%20lines%20on%20the%20screen%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-192295%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-192295%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F63873%22%20target%3D%22_blank%22%3E%40xcon9mm%3C%2FA%3E%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWill%20you%20be%20able%20to%20post%20a%20picture%20showing%20the%20issue%3F%20This%20is%20so%20we%20can%20have%20a%20better%20understanding%20of%20what%20is%20going%20on.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EMarius%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314053%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314053%22%20slang%3D%22en-US%22%3E%3CP%3EHi.%3CBR%20%2F%3EI%20have%20the%20same%20problem%2C%20black%20bar%20at%20the%20bottom%20of%20the%20screen.%20RESET%20camera%20didn't%20help.%20I%20include%20a%20photo.%20do%20you%20have%20any%20solution%20to%20this%20problem%3F%3C%2FP%3E%3CP%3EBest%20regards%26nbsp%3B%3C%2FP%3E%3CP%3EMarcin%3C%2FP%3E%3CP%3E%3CBR%20%2F%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5853i8573AEE1F40FEB12%2Fimage-size%2Fsmall%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22IMG_0107.JPG%22%20title%3D%22IMG_0107.JPG%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-314089%22%20slang%3D%22en-US%22%3ERe%3A%20HERO6%20black%20line%20on%20the%20bottom%20of%20the%20screen.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-314089%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F93622%22%3E%40malpka007%3C%2Fa%3E.%26nbsp%3BIf%20you%20are%20referring%20to%20the%20black%20bar%20that%20appears%20on%20the%20screen%20while%20the%20camera%20is%20in%20video%20mode%2C%20that%20bar%20is%20normal.%26nbsp%3BIt%20is%20in%20relation%20to%20the%20resolution%20you%20are%20shooting%20in.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Re: HERO6 black line on the bottom of the screen.

Hi.
I have the same problem, black bar at the bottom of the screen. RESET camera didn't help. I include a photo. do you have any solution to this problem?

Best regards 

Marcin


IMG_0107.JPG

GoPro
Posts: 7,408

Re: HERO6 black line on the bottom of the screen.

Hello @malpka007. If you are referring to the black bar that appears on the screen while the camera is in video mode, that bar is normal. It is in relation to the resolution you are shooting in.