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Sightseer
Posts: 2
Accepted Solution

HERO6 Screen is frozen

HERO6 is 4 Days out of the box and the screen has frozen. Any guidance on how to get it to unfreeze?

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GoPro Community Manager
Posts: 7,039

Re: HERO6 Screen is frozen

@sunnyvista3530 - Freezing is most often related to issues with the SD card. Be sure to use a card that's compatible with your camera. The list is at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

Also, try doing a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/update/hero6.

 

Jeff

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Highlighted
GoPro Community Manager
Posts: 7,039

Re: HERO6 Screen is frozen

@sunnyvista3530 - Freezing is most often related to issues with the SD card. Be sure to use a card that's compatible with your camera. The list is at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

 

Also, try doing a manual update on the camera's firmware. Instructions on how to do that are at https://gopro.com/update/hero6.

 

Jeff