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Tourist
Posts: 5

HERO6 Mode Changes Automatic

Hi,

I have hero 6Black, that I updated firmware due to issue of hilight tagging automatically starts and cannot be stop until it reached maximum tagging. So I manually updated the firmware as per gopro website process, and after that, the issue is still the same and on top of that, more issue occcured.

 

Whenever I shoot video  and press shutter again to stop recording, it will stop but the mode will be switched to Photo/burst/timelapse. The mode button is not pressed because on standby mode nothing happens.

 

Another issue is that when I am at photo mode and other (except video) there is 2 black bar line on the side of the screen, which doesnt appear on video mode.. (please see attached)

 

I'm really frustrated and stressed now about my gopro :( I no longer have the receipt and it is out of warranty since it was purchased last 2017. This is not a waterdamage because it is very rare that I use it on water activity.

 

I already contacted gopro support, and they would like me to provide receipt for warranty, but again i can no longer find it since it was dated 2017.

 

Could you please please please help me with this :( This is the only camera that i have and i really like using it :(

 

 

61796682_366784864043563_4512051650562621440_n.jpg
Explorer
Posts: 12,793

Re: HERO6 Mode Changes Automatic

The black bars are normal. The photo image in is 4:3 format. When in video modes like 1080p there will be a black bar at the bottom because it is in 16:9 format. Sorry to hear about your other issues, but this is not one of them.
Explorer
Posts: 12,793

Re: HERO6 Mode Changes Automatic

[ Edited ]

Can you make a video using your phone or other camera of the other issue and post it here?

 

Take the camera out of the housing and set it on a table. 

 

1st test: With QuickCapture Enabled, Only press the top shutter button.  Wait about 10-15 seconds and then press the top shutter button again.

 

2nd test: Turn the camera on using the side mode button.  Wait a few seconds and then press only the top shutter button.  Wait about 10-15 seconds and then press the top shutter button.

 

Please also remove the SD card and show the front and back clearly in your video.

Adventurer
Posts: 11,341

Re: HERO6 Mode Changes Automatic

As ytou learn your camera you will get to knw Her (it) better. for the Highlight tagging,

 

Are you in a case, or naked, is pressure on the mode on/off   can you  test out on a table alone  no case.   buttons do wear   so my suggestion is  this is a forum  get to a real rep at http://www.gopro.com/contactus

Explorer
Posts: 12,793

Re: HERO6 Mode Changes Automatic

OP already contact GoPro Support.

"I already contacted gopro support, and they would like me to provide receipt for warranty, but again i can no longer find it since it was dated 2017."
Adventurer
Posts: 11,341

Re: HERO6 Mode Changes Automatic

[ Edited ]

Understood now: 

 

to the OP life is not fair  I know gopro got rules. try  to work with them.

 

Explorer
Posts: 12,793

Re: HERO6 Mode Changes Automatic

That is nice of them to do, but very different items. I doubt they have to worry much about people stealing BBQ's. Also, it seems that there was a contract with the store, which most likely also deferred the cost of the replacement.
Adventurer
Posts: 11,341

Re: HERO6 Mode Changes Automatic

Yeak  edited the post Lol.

 

 satasfaction garanteed iswhat the goproer's  want