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Tourist
Posts: 3

HERO6 Black

Hi,

My Hero 6 black camera's monitor living by his oun life. when camera is ON it is like somebody invisable operate the minitor's menu. Some options comes and goes by themselfs. what I have to do in that case? 

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GoPro
Posts: 16,045

Re: HERO6 Black

Hello @anarabb

 

It is odd. Is the rear display clean, no smudges or any sticky part? Could a part of the frame be touching the display? If not, try manually updating the camera firmware if not done yet. You can find manual update instructions here. Let us know how it goes after the update.

 

Thanks, 

Marius

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Tourist
Posts: 3

Re: HERO6 Black

I already did manual upgade and check all this things that you mentioned. I even did not used this camera. Just bought couple of month before and start using now. Recording it's ok. But when stand by, start all that things. Even I can't operate menu. Will show you in video on youtube.

https://www.youtube.com/watch?v=akZrSldpUew

Enjoy the videos and music you love, upload original content, and share it all with friends, family, and the world on YouTube.
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GoPro
Posts: 19,775

Re: HERO6 Black

 

Thank you for shaing @anarabb

 

Take the SD card out and see if the camera behaves the same.

If it does, please contact our Support Team to move forward with your concern.

 

If the freezing issue does not happen, then it's a possible SD card issue.

Make sure that your are using a recommended SD card.

 

Let us know how it goes.

 

Regards,

Ej

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Tourist
Posts: 3

Re: HERO6 Black

The SD card is new Extreme 64. So I took it out an the same thing still happend.

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GoPro
Posts: 19,775

Re: HERO6 Black

 

Hi @anarabb

 

Thanks for trying.

 

Please reach out to our Support Team, they are available via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej