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Tourist
Posts: 6

HERO6 Black SD Card Error (while using video)

[ New ]

Good afternoon,

 

I am currently in Indonesia so I am trying to see if there is any possible way to fix my issue without physically sending my camera in for repair. 

 

Issue: Red notice on display saying "SD Card Error" or just "Error" depending on if I try to use the camera. This started while I was using the GoPro to take an underwater video. The SD card that I had in the camera at the time was a ScanDisk Extreme Pro 64GB V30 A1 U3. When I removed the card it looked dirty on the copper part, almost like it had gotten burnt or corroded a bit. I wiped it off and it worked fine in my computer to get the pictures and videos off. 

 

Things I have tried:

1) Reformated the SD card on my computer (it would not work on GoPro it got stuck "deleting")

2) Bought a new SD Card

3) Tested the GoPro with a friend's SD card that we know works on the same model 

4) Reset the GoPro to factory defaults 

5) Factory reset

 

If you can offer any additional suggestions I would greatly appreciate it! We are about to start a week of diving and I would love to be able to use the camera. 


Accepted Solutions
GoPro
Posts: 24,495

Re: HERO6 Black SD Card Error (while using video)

[ New ]

Hi @grantd36704

 

The steps on NO SD or SD ERR on Camera's LCD should help you out.

If it's still the same, please contact our Support Team for further assistance.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej

 

View solution in original post


All Replies
GoPro
Posts: 24,495

Re: HERO6 Black SD Card Error (while using video)

[ New ]

Hi @grantd36704

 

The steps on NO SD or SD ERR on Camera's LCD should help you out.

If it's still the same, please contact our Support Team for further assistance.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!
Ej