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Tourist
Posts: 2
Accepted Solution

HERO5 black keeps turning off after a few minutes of video

Hello.

 

I use my HERO5 black camera with the standard helmet attachment for motorcycling. I press the top button to start recording using the quickcapture function but the camera keeps turning off after a few minutes. I can restart it by pressing the button again, but this requires stopping and awkwardly looking at whether it's on / off in my bike mirrors - the issue then happens again a couple of minutes later.

 

I've tried putting the camera on various resolution and frame-rate settings with no success, and have ensured there is plenty of storage space and battery.

 

Any ideas what this might be and whether there is a solution? I've had the camera about 5 months and am sure it used to happily record at least 30 minutes continuously at the beginning (albeit splitting the recordings into max. circa 15 minute files).

 

Thanks in advance


Accepted Solutions
Tourist
Posts: 2

Re: HERO5 black keeps turning off after a few minutes of video

I think I may have sussed it out ! Seems a message pops up on the screen saying SD card error, so expect there’s some sort of issue with the card. It’s quite new also so will look to see if I can return it. Thank you for your response.

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All Replies
Backpacker
Posts: 635

Re: HERO5 black keeps turning off after a few minutes of video

[ Edited ]

hi,

 

interesting...

is the voice command turned off?

also, is in normal video mode?...not in the looping mode.

is there enough space on microSD card?

what about other messages on the front/back screen?

happens only when you ride?

 

robert

Tourist
Posts: 2

Re: HERO5 black keeps turning off after a few minutes of video

I think I may have sussed it out ! Seems a message pops up on the screen saying SD card error, so expect there’s some sort of issue with the card. It’s quite new also so will look to see if I can return it. Thank you for your response.