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Hiker
Posts: 6

HERO5 Wont Charge - Stuck at 1% for 3 Hours, External Power 5V 2.1AMP

Has anyone got any information on this issue?

I'm soooo over this camera and it's only 5 days since I've owned it.

 

I'm currently trying to charge the battery using a 5V - 2.1AMP external charger. It did charge once a couple of days ago. But ever since I have not been able to charge the camera. I've tried 4 different power adaptors ranging from 5V - 1 AMP to 2.3AMP. I've also tried via USB on the back of the computer. 

 

I'm using the latest firmware 1.50 and formatted the SD card and factory reset. I've got Wifi switched off and voice control off.After almost 5 hours of charging, I got it to get to 2%. This is so frustrating coming from Hero3 and Hero4, this was never an issue.

 

Also when I'm charging all 3 red lights are on. The light on the front, the light on the LCD and the light on the bottom near the USB. All 3 red lights stay on for charging. I read somewhere only one red light should show up on the front for charging. Not sure if this is correct or not ???

 

Any advice would greatly be appreciated. Thanks.

Sightseer
Posts: 1

Re: HERO5 Wont Charge - Stuck at 1% for 3 Hours, External Power 5V 2.1AMP

I have the same problem. i used this camera one time now it wont power up. all the red lights stay on when i reinsert the battery and SD card thats all it will do.

 

Highlighted
Hiker
Posts: 6

Re: HERO5 Wont Charge - Stuck at 1% for 3 Hours, External Power 5V 2.1AMP

Hello,

 

I spoke to customer service and they replaced my camera. No issues with my replacement so far. Charging correctly. Give them a buzz.

 

*** I removed my battery and charged it with a third party charger. No issues. It just wouldn't charge while inside the camera.