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Tourist
Posts: 6

HERO5 Main Screen Stop working

[ Edited ]

Hello! my Hero5 main screen stops working; front screen works fine.

before it happened, flickers and the units takes a photo on its own, it also tells me that the battery is low. (with unusual overheating)

 

so i reset the unit to factory default, after a few minutes the screen went black. :(

GoPro
Posts: 4,804

Re: HERO5 Main Screen Stop working

 

Hi @niroh,

 

Sorry to know that.

 

may I know the SD card you're using?

Please try to use a fast and recommended SD card and install a new firmware and check if that will work.

https://gopro.com/help/articles/how_to/Software-Update-Instructions-for-HERO5-Cameras

Please make sure to follow manual update steps on that website posted above. 

https://gopro.com/help/articles/block/microSD-Card-Considerations#list2

The link above is for the list of recommended SD card.

 

Please let us know.

 

 

Thanks!

-Jay

Tourist
Posts: 6

Re: HERO5 Main Screen Stop working

Hello Jay!

I just bought a Samsung Evo Plus 128GB, before the incident happens, ive made a record for about 50mins.

do you think it might be just the memory card? i'm using a sony 64gb before the samsung evo plus

Tourist
Posts: 6

Re: HERO5 Main Screen Stop working

will try to do the manual update
Tourist
Posts: 6

Re: HERO5 Main Screen Stop working

I did solve the main screen by manualy updatung the unit. Thanks for the help,


But there is still a prob. The unit takes a burst photo by on its own. Is this due to the sd card compatility?

I do have a samsung evo plus 128gb (b. New) and
A sony sr-64uy 64gb c10 u1
GoPro
Posts: 4,804

Re: HERO5 Main Screen Stop working

 

Hi @niroh,

 

I encountered that before as well but what I did is I manually updated it again and the problem just disappeared. 

 

Not sure if it's the SD card since I used a not recommended SD card when I did the update. 

 

But yes it's possible that it's the SD card. Because the second update I did fixed the problem and I'm using a Sandisk extreme that time. 

 

Regards,

-Jay 

Tourist
Posts: 6

Re: HERO5 Main Screen Stop working

I just notice too that I cant take a quick capture is that due to sd compatibility also?
GoPro
Posts: 4,804

Re: HERO5 Main Screen Stop working

 

I can't really say that @niroh

 

It might be due to your settings. 

 

Quick capture can be set on your camera settings. 

 

 

Regards,

-Jay