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Tourist
Posts: 3
Accepted Solution

HERO5 Black frozen while updating software

my hero 5 froze after failure update and start flashing red light with an exclamation mark on the front screen. I tried to remove the battery and the SD card. tried to hold the buttons for many seconds nothing work. 

is there any apps that force reset the camera or other methods to help !?


Accepted Solutions
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GoPro
Posts: 17,313

Re: HERO5 Black frozen while updating software

Hi all!

 

If you have gone through the troubleshooting steps suggested and continue to get the same errors, please let our Support Team assist you.

You can contact them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

View solution in original post


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Explorer
Posts: 13,000

Re: HERO5 Black frozen while updating software

You'll want to use your computer and a USB/SD card adapter. Go to product updates and download the manual update to your computer. Extract the file and then insert your SD card. Format (full not quick) the card and then place the UPDATE folder (not UPDATE.zip) onto the card. Eject the card and put it into your camera. Press the side mode/power button and the update should run.
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Sightseer
Posts: 2

Re: HERO5 Black frozen while updating software

No effect. Gopro shows sign of camera with arrow and 1/2, then exclamation, then restart. Tried 4 sd cards, no effect.

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GoPro
Posts: 14,352

Re: HERO5 Black frozen while updating software

Hello @quickcreek41711

 

Were you using recommended SD cards as listed here? If you were and the issue still persists, it would be best to contact our Support team for further assistance. You can reach them via phone or chat through https://gopro.com/help/ContactUs

 

Best regards, 
Marius

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Sightseer
Posts: 2

Re: HERO5 Black frozen while updating software

Yup, its sandisk extremes. No one works with it, but early it works. PC and Macbook dont see gopro connected to it.
I havent no support in my country. No chat, local shops warranty is gone half year ago. So Im have a nothing.
Maybe I need to throw out this piece of brick and buy something with more good support.
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Tourist
Posts: 3

Re: HERO5 Black frozen while updating software

Thank you, buddy, for the hint, But unfortunately nothing works Smiley Sad

 

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Tourist
Posts: 3

Re: HERO5 Black frozen while updating software

Yup, agree
Highlighted
GoPro
Posts: 17,313

Re: HERO5 Black frozen while updating software

Hi all!

 

If you have gone through the troubleshooting steps suggested and continue to get the same errors, please let our Support Team assist you.

You can contact them by phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej