10-10-2019 09:55 AM
When ever i turn on my GoPro HERO5 black it starts fllashing blue. This continues untill i take the first picture or shoot a video. Other then that, when i go to settings and about my gopro, the name and serial number is not there.
I have done multiple firmware updates, both manual and through the software. I'm running version 02.60.
10-10-2019 10:48 AM
@sweethero3623, reinstalling the firmware update of the camera can help correct any errors with the current software installation. Follow the manual update instructions specified in this article: https://community.gopro.com/t5/en/How-to-Update-GoPro-Cameras/ta-p/394229
Make sure that the camera is updated to the latest firmware and a recommended SD card https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308 is used.
Additionally, you may try to reset camera settings after the manual update.
If the issue persists, please contact our Support Team by phone or live chat through https://gopro.com/help/ContactUs.
10-10-2019 10:54 AM
Thanks for the rely.
I just followed the tutorial that you recommended as well. The SD card is ScanDisk Extreme Plus A2 64 GB.
I havne't tried resetting the settings after the manual update yet, so that seems to be the final thing i can try.
Otherwise I will try to contact support.