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Tourist
Posts: 2
Accepted Solution

HERO5 Black Stuck Battery

Hi there,

 

I recently purchased a GoPro to use while on holiday, I also purchased an additional battery to make sure I wouldn't run out of charge during long days out. However when attempting to remove the battery the tab used to pull the battery out detached from the battery leaving no way to remove it. So currently I have a battery stuck inside the camera and a spare battery that I have been unable to use.

 

How am I best to remove the stuck battery and replace the tab so this can be used in the future?

 

Appreciate any help.

 

Cheers


Accepted Solutions
Adventurer
Posts: 10,825

Re: HERO5 Black Stuck Battery

by now you got the battery out:

 

View solution in original post

GoPro
Posts: 8,864

Re: HERO5 Black Stuck Battery

Hello @mattyt774

 

Some community members offered best practices in doing such task. You can check them out here: https://community.gopro.com/t5/Cameras/Cant-get-battery-out-of-Hero-5-Black/td-p/33729 and here: https://community.gopro.com/t5/Cameras/GoPro-Hero-6-battery-very-tight-fit/td-p/68181/page/2

 

Though the solutions may work, it is still best to have the tab in place for easy removal of the battery. You can get in touch with our Support team here https://gopro.com/help/ContactUs so they can assist you regarding the battery without the tab. 

 

Best regards, 
Marius

View solution in original post

Adventurer
Posts: 10,825

Re: HERO5 Black Stuck Battery

did you get it out?

View solution in original post


All Replies
Adventurer
Posts: 10,825

Re: HERO5 Black Stuck Battery

by now you got the battery out:

 

GoPro
Posts: 8,864

Re: HERO5 Black Stuck Battery

Hello @mattyt774

 

Some community members offered best practices in doing such task. You can check them out here: https://community.gopro.com/t5/Cameras/Cant-get-battery-out-of-Hero-5-Black/td-p/33729 and here: https://community.gopro.com/t5/Cameras/GoPro-Hero-6-battery-very-tight-fit/td-p/68181/page/2

 

Though the solutions may work, it is still best to have the tab in place for easy removal of the battery. You can get in touch with our Support team here https://gopro.com/help/ContactUs so they can assist you regarding the battery without the tab. 

 

Best regards, 
Marius

Adventurer
Posts: 10,825

Re: HERO5 Black Stuck Battery

did you get it out?

Tourist
Posts: 2

Re: HERO5 Black Stuck Battery

Yeah thanks for your help