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Reply
Hiker
Posts: 10
Accepted Solution

HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

So I bought my HERO5 about 1-2 months ago, put the card inside, tooks pictures and videos, all good. When I plugged the camera into the computer, it came up with "This folder is empty." message. Tried it on 2 computers with Windows 10, same issue. Quik did not help at all. Then, I had to remove the card from the camera and use an adapter to actually get the content.

 

Formated the card again using the HERO5, then it started to show the content whilst plugged into the computer. All good. Just been on a holiday for 1 week, took pictures, videos, and now it comes up again with "This folder is empty." - is this a bad joke?! I paid so much money for this camera to play up every one and then? At least make the pictures not accesible via cable and tell your customers to use SD adapters. So frustating!!

2017-06-12 22_13_14-HERO5 Black.png

Accepted Solutions
Explorer
Posts: 10,933

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

Thanks for answering.

I've found that SD cards on the list can be reduced in storage and still work but not necessarily the other way around. In fact, I only use Samsung Pro and Lexar 1000X in both 32 & 64GB. The problem with the list is it's only the cards that have been tested and proved to work. A different make/model/size might work, but experience working with people reporting issues with their camera has shown that 99% of the time, getting the user to try a card on the list usually resolves whatever issue they are having. Sometimes there seems to be absolutely no correlation between the card and issue, but sure enough, they switch to a recommended card and run a manual update and the issue goes away.

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All Replies
GoPro Community Manager
Posts: 5,852

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

@andreia434 - The "This folder is empty" message will appear on the camera's screen when the SD card is empty. Were you able to see the content on the camera itself before you plugged it into the computer?

 

It's probably not the issue, but if you can let us know which SD card you're using, that might help us identify the issue.

 

Thanks,

Jeff

GoPro Community Manager
Posts: 5,852

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

Sorry, saw that you put the SD card in the subject line. That SD card looks like it might not be compatible with the camera. Do you have another SD card you can use? The list of compatible SD cards is at https://gopro.com/help/articles/Block/microSD-Card-Considerations.

Hiker
Posts: 10

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

Thank you for your reply Jeff.

 

Not at the moment, as I bought this card especially for the camera.

 

From that list I do not understand why only the most (ridiculos) expensive Samsung microSD (Pro Plus) is compatible. The speed of the one that I have is more than enough for me and it works brilliant. How different can the cards be, that one can be read acordingly, and another one not. They all work on the same principle.

 

The problem is from the camera software, that makes the card unreadable for Windows (10) every one and then. I succesfully copied all the files using an adapter, but now I will have to format the card again to make it readable for Windows via USB.

 

I might consider buying another microSD card at some point, but as long as I do not understand / see any reason why, I will not. Yes, maybe the one that I have does not handle 4K, etc., but I did not record anything higher than 1080p and I had no issues. Therefore, as long as a simple random adapter can provide the means to copy the content of the card, why would the 'pro' HERO5 not?

Explorer
Posts: 10,933

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

It can be very frustrating but the simple fact is some cards work well while others do not. This isn't new to the Hero5 or just GoPro cameras for that matter. If you go on a forum like www.reddit.com/r/GoPro they've even set up a bot that automatically tells people what cards to use if you mention an issue and SD card in the same post. EVO cards will work intermittently but will ultimately always fail.
Highlighted
Hiker
Posts: 10

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

I totally understand that now, however, I would like to know a bit more about it - as in tehnical terms - why is this the case. I am into technology field and I know / understand different facts, but I cannot see any reason why a card would become unreadable via USB cable, but still readable via adapter. I doubt that the speed would cause that? Thank you.

Explorer
Posts: 10,933

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

The speed is definitely slower with the cable due to transfer at 2.0, however you're right it shouldn't have an effect on viewing the files.

There is a difference in connection protocol that might play a part. When you connect the camera through the cable the connection is through MTP. When connecting directly with a USB or SD adapter, the card is read as a mass storage disk drive. It's not uncommon for people to report issues with MTP whether it be with their phone, camera, or other media device. Windows GUI machines are particularly susceptible to issues as Windows Update has been known to mess up the required drivers.

You might want to try this "fix" and see if your issue goes away.
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/after-installing-a-driver-upda...
Explorer
Posts: 10,933

Re: HERO5 Black + Samsung MicroSDXC 128 GB EVO+ = "This folder is empty."

"succesfully copied all the files using an adapter, but now I will have to format the card again to make it readable for Windows via USB."

Why would you need to reformat the card to make it readable? Your card should be formatted as exFAT. This is readable by both Windows and GoPro cameras.

Also, why are you using such a large card? I'm sure you have a good reason, I'm​ just curious. Since it's best practice to delete all the media from the card after transferring to your computer and since the battery will generally die long before you can fill a 64GB card. Add to that the cost of a 128GB card and that you get reduced performance from the card the bigger the storage, I don't know why people buy these cards for their cameras (except in cases of long time laps with an external power source of course).