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Sightseer
Posts: 5

HERO5 Black CANNOT CONNECT TO ANYTHING! HELP!

[ New ]

firstly, i hope there are solution for this :( . my gopro hero5 black has lost it connection to anything. not USB not wifi or bluetooth. i tried to reinstall update or factory reset still doesnt help
all i can get from my camera is only record video

. please help :(

GoPro
Posts: 25,106

Re: HERO5 Black CANNOT CONNECT TO ANYTHING! HELP!

[ New ]

Hi @mrbriandrifter

 

How was the last update done? Did you get a confirmation that the update was completed?

What SD card are you using?

See if re-flashing the software will help. Follow the manual update steps on https://gopro.com/en/us/update/hero5

 

Regarding the app connection, please refer to GoPro Quik: Troubleshoot Connectivity Issues

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 5

Re: HERO5 Black CANNOT CONNECT TO ANYTHING! HELP!

[ New ]

i tried every possible official ways to fix it but nope.
i always using SANDISK EXT PRO.
is there any other way to fix beside re flashing and send to service?

GoPro
Posts: 25,106

Re: HERO5 Black CANNOT CONNECT TO ANYTHING! HELP!

[ New ]

Hi @mrbriandrifter

 

Let our Support Team check on this further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please let them know of the troubleshooting steps taken.

 

Thanks!

Ej