12-09-2018 09:30 AM
I've got a GoPro HERO4 Black running firmeware version v5.0.0.
Memory card is a SanDisk Extreme Plus 64GB memory cards (A2, V30, U3) which have worked fine for as long as I have had the camera.
I haven't really used the multishot timelapse feature until today, but it died after taking about 10 photos or so with an "SD ERR". Absolutely no clue why. I've reformatted, reset and done everything to try fix it. I've even bought a fresh memory card which hasn't done anything.
Recording 4K video works fine. I just did a short test record of a >2GB file which recorded without issue. Taking burst photos works fine. It'll do the fastest one, no problems.
Any thoughts on what could be causing this?
12-11-2018 09:01 AM
Thank you for the details that you shared. We tested with a HERO4 Black here and we were able to do a Multishot Time Lapse without any issue. The steps below will help isolate the source of the trouble.
- Make sure that the SD card is fully inserted in the camera.
- Please enter the Settings menu and select the trash can icon to Delete All/Format your SD card. You can also format the SD card using the GoPro App or your Mac / Windows computer. This will wipe the SD card clean of all data including any potential issues that may have been causing the error. Exit your settings menu and the camera should return to a normal display.
- If after performing the troubleshooting above, you see this error after recording in a high-resolution or -frame rate mode, it's likely that your SD card is unable to keep up with the camera's output. For further validation, please try a secondary card from our Recommended List for the best performance.
It would help as well to perform a manual update on the camera, if it has not been manually updated yet. There are instructions here to guide you. Let us know how it works out.