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Sightseer
Posts: 1
Accepted Solution

HERO3 LOST CAMERA PASSWORD

I have a hero3 white and have lost my camera password. I tried to do the reset per the instructions, holding the wi-fi rest button but get no display. I tried to reset on my computor where you have to enter the 14 digit model number but I have 15 digits.


Accepted Solutions
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GoPro
Posts: 19,657

Re: HERO3 LOST CAMERA PASSWORD

 

Hi @redriver28625

 

Kindly check the information again.

For HERO3 White, remove the battery and locate the white/silver sticker inside the battery bay. Your serial number will be 15-characters in length, and begin with "HD3WA."

 

You may follow this link to proceed with the update.

 

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 19,657

Re: HERO3 LOST CAMERA PASSWORD

 

Hi @redriver28625

 

Kindly check the information again.

For HERO3 White, remove the battery and locate the white/silver sticker inside the battery bay. Your serial number will be 15-characters in length, and begin with "HD3WA."

 

You may follow this link to proceed with the update.

 

 

Thanks!

Ej