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%3CLINGO-SUB%20id%3D%22lingo-sub-400584%22%20slang%3D%22en-US%22%3EHERO%20SESSION%204%20no%20wifi%20reset%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-400584%22%20slang%3D%22en-US%22%3EMy%20app%20did%20an%20update%20and%20it%20disconnected%20the%20link%20between%20my%20app%20and%20the%20camera.%20When%20I%20try%20to%20connect%20my%20camera%20to%20the%20app%20it%20now%20says%20my%20password%20to%20the%20camera%20is%20incorrect.%20I%20have%20read%20the%20forums%20and%20online%20all%20say%20it%20needs%20to%20wifi%20reset.%20I%20followed%20the%20steps%20(which%20I%20posted%20at%20the%20bottom)%20however%2C%20I%20dont%20even%20get%20step%201.%20When%20I%20press%20and%20hold%20the%20info%2Fwifi%20button%2C%20wifi%20reset%20does%20not%20come%20up.%20Instead%20I%20just%20get%20camera%20settings.%20And%20I%20can%20cycle%20through%20the%20menu.%20I%20just%20dont%20get%20a%20wifi%20reset%20option.%20Anyone%20have%20any%20clues%3F%3CBR%20%2F%3E%3CBR%20%2F%3E!%20You%20can%20reset%20the%20cameras%20name%20and%20password%20using%20the%20following%20steps%3A%3CBR%20%2F%3E%3CBR%20%2F%3EEnsure%20that%20the%20camera%20is%20entirely%20turned%20off%20(no%20LED%20lights%20flashing%2C%20nothing%20on%20the%20camera%20Status%20Screen).%3CBR%20%2F%3EPress%20and%20hold%20the%20INFO%2FWI-FI%20button%20for%208-10%20seconds%3B%20you%20will%20be%20prompted%20with%20%22Reset%20Wi-Fi.%22%20The%20button%20can%20now%20be%20released.%3CBR%20%2F%3EPress%20the%20INFO%2FWI-FI%20button%20once%20to%20highlight%20YES.%3CBR%20%2F%3EPress%20the%20SHUTTER%20button%20once%20to%20select%20YES%3B%20the%20camera%20will%20prompt%20you%20that%20the%20reset%20has%20occurred%2C%20then%20turn%20off.%3CBR%20%2F%3EFollow%20the%20pairing%20instructions%20here%2C%20to%20set%20up%20a%20new%20name%20and%20password%20during%20the%20GoPro%20App%20pairing%20process.%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-400584%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-407582%22%20slang%3D%22en-US%22%3ERe%3A%20HERO%20SESSION%204%20no%20wifi%20reset%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-407582%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F119755%22%20target%3D%22_blank%22%3E%40heroicstok47201%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIt%20will%20be%20best%20to%20reach%20out%20to%20our%20Support%20Team%20for%20further%20assistance.%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%26nbsp%3B%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20them%20know%20of%20the%20troubleshooting%20steps%20taken.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 2

HERO SESSION 4 no wifi reset

My app did an update and it disconnected the link between my app and the camera. When I try to connect my camera to the app it now says my password to the camera is incorrect. I have read the forums and online all say it needs to wifi reset. I followed the steps (which I posted at the bottom) however, I dont even get step 1. When I press and hold the info/wifi button, wifi reset does not come up. Instead I just get camera settings. And I can cycle through the menu. I just dont get a wifi reset option. Anyone have any clues?

! You can reset the cameras name and password using the following steps:

Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen).
Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released.
Press the INFO/WI-FI button once to highlight YES.
Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off.
Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process.
GoPro
Posts: 10,259

Re: HERO SESSION 4 no wifi reset

Hi @heroicstok47201

 

It will be best to reach out to our Support Team for further assistance.

https://gopro.com/help/ContactUs 

Let them know of the troubleshooting steps taken.

 

Thanks!

Ej