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Tourist
Posts: 3

HERO+ LED

[ New ]

I HAVE A HERO+LED

MY CAMERA WORKS AND WILL TAKE PICTURES ETC BUT THE LED SCREEN WILL NOT COME ON TO SHOW PICTURES VIDEOS ETC. I HAVE DOWNLOADED THE MOST RECENT UPDATE BIT STILL NO PICTURE. ANY SUGGESTIONS ?

GoPro
Posts: 15,989

Re: HERO+ LED

[ New ]

@spiryapex74576, you can access the SETUP menu in the camera and check the LEDS settings. More information on Page 46 of the HERO+ LCD's Product Manual.

Tourist
Posts: 3

Re: HERO+ LED

[ New ]

Thanks for the reply

my LED screen is blank or black therefore i can not use the touch screen features and make changes to the camera. Also i can not see the picture i am trying to take. I have read as you suggested and the entire booklet but i must be missing something as i can not activate the LED screen to see anything. Any additional suggestios are greatly appreciated

 

GoPro
Posts: 32,081

Re: HERO+ LED

[ New ]

Hi @spiryapex74576

 

If you haven't yet, please try re-flashing the software.

Follow the manual update steps on https://gopro.com/en/us/update/heroplus_lcd

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: HERO+ LED

[ New ]

I have tried to reset and had something appear on the screen in white -- Can not remember what it said so i know the LED must be ok but the reset did not fix the problem.

thanks for your thoughts