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MY HERO + LCD has problem with app and with wifi button, if i want to add a new device to remote it, the voice "NEW" doesn't show in the app menu. then if i push the wifi button the wifi doesn't start. I tried to reset it several times without success. I tried to update the software manually without success. The camera working perfectly but i cannot remote by the phone. Help me please.

Posts: 12,613


[ New ]

Hi @ardena99,


Typically, the connection issue between camera and GoPro App can be resolved by resetting the Wi-Fi settings. Please follow these troubleshooting steps accordingly:

  1. Remove HERO + LCD camera entry from the GoPro App's history.
    • Android: Open GoPro App. Press and hold the image of the camera and delete the entry from your camera history.
    • iOS: Open GoPro App. Tap the pencil icon in the top-left corner of the Camera menu page. Tap the red X icon to delete the camera entry from your app’s history. 
  2. Delete the GoPro camera under the Bluetooth and Wi-Fi entries in your mobile device’s settings before attempting to re-pair to your GoPro using the instructions HERE.


Hopefully this helps!