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Tourist
Posts: 3

HERO 9 "Unable to view" in playback mode

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I bought the HERO9 bundle and everything works just fine, except after awhile, some of my Custom Preferences videos (1080, 240fps, Wide) have become "unable to view" in the Playback Mode.

 

I have tried viewing the files by inserting the card that came with the bundle (SanDisk Extreme 64GB) into other devices, but the files are still unplayable. They played before on the camera but now won't. 


The weather was around 30°F when shooting the video if that makes a difference.

 

I have almost 2 hours of space left so that shouldn't be the problem.

 

Advice on how to get my videos back would be much appreciated. 

 

Thank you

GoPro
Posts: 18,700

Re: HERO 9 "Unable to view" in playback mode

[ New ]

Hello, @quicksilver04. What do you get on the camera instead of playback when the resolution is set at 1080, 240fps, Wide? I just did a quick test on a HERO9 Black with v1.5 and the media played back on the camera. 

 

Testing with the GoPro app, playback was not possible without downloading the file. The media was viewable after being downloaded. 

 

Removed the SD card (SanDisk Extreme, 32 GB) from the camera and inserted it into the computer and playback went fine, too. 

 

Were there other settings that could be causing the observed behavior on your end? 

 

Tourist
Posts: 3

Re: HERO 9 "Unable to view" in playback mode

[ New ]

Instead of playing back the video, I get a black screen with white letters: "Unable to View" ONLY on certain videos. I do not believe the problem is with my custom video settings because they are built into the camera and should not affect the performance.

 

I tried importing the files onto my computer and they were recognized as corrupted files.

 

I formatted my card the way I am supposed to now, so I will see if that resolves the problem.

 

Thank you for the quick response and advice,

 

QuickSilver04

Sightseer
Posts: 2

Re: HERO 9 "Unable to view" in playback mode

[ New ]

I have been having the same problem with my GoPro. but sadly nothing has worked, I've tried formating the card, resetting the GoPro, recovery systems, but nothing has worked.

GoPro
Posts: 25,237

Re: HERO 9 "Unable to view" in playback mode

[ New ]

Hi @lukeo47768

 

What SD card are you using?

Were you able to try the steps shared above?

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs
 

Thanks!

Ej

 

Sightseer
Posts: 2

Re: HERO 9 "Unable to view" in playback mode

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I have a 256-gigabyte card, and yes I've tried everything listed above. but it keeps happening.

 

Sightseer
Posts: 1

Re: HERO 9 "Unable to view" in playback mode

[ New ]

I am having the exact same issue on my GoPro 9. I filmed about 15 min worth of video yesterday while skiing on standard video settings and with the SD card sent from GP. The video won't play on the gopro itself (unable to view file) or when I DL to my computer. I do see the thumbnail of the vid but that's it. Other test vids worked ok. Very odd.

Tourist
Posts: 3

Re: HERO 9 "Unable to view" in playback mode

[ New ]

I have formatted the memory card that was causing corrupted video files, and I haven't had the problem since.

I would suggest importing all the files you want to keep onto your computer and then format the card with all the default settings.

 

So far I haven't been able to recover the corrupted videos, but if anyone has suggestions, I would appreciate any advice.

 

I hope this helps everyone,

And thanks for all your support,

QuickSilver04