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Tourist
Posts: 3

HERO 7 hung soon after starting quick capture, then bandage icon on reset

I was on a bike ride trying out my new HERO7 Black (firmware: HD7.01.01.51.00) in 4K 30fps mode using quick capture.  I had GPS on and wireless connection off.  It started normally (3 beeps).  When my ride was over (about 40 minutes later) I pressed the top button and heard no beeps.  I looked and it still said it had an hour of memory left (on the freshly formatted 32GB card that shipped with the camera) and a full battery.  It didn't respond to any button presses, so I held the power button to shut it off and then I turned it back on. The bandage icon appeared (either powering down or back up, I don't recall which).  When it powered back on, the battery was at 50% and there was only one 18 second video on the card, it seems fine.  I'm glad I wasn't recording something important.

 

I also had a different type of hang yesterday after a kayak trip.  I had been using it with quick capture and captured several clips in 1080 240fps during the run, then switched to 1920 30fps for the hike out of the canyon, and at the end it wouldn't shut off or respond to button presses, but it did keep recording.  A long press on the power button finally powered it off.  I didn't noticce a bandage icon.

 

Do I have a possible bad camera or is this just a firmware bug?

Are there any firmware diagnostic logs or anything like that that can be downloaded?

Anyone else experiene unresponsive user interface or hangs?

Explorer
Posts: 11,709

Re: HERO 7 hung soon after starting quick capture, then bandage icon on reset

I can only speak to my HERO6 Black that had similar issues when it first came out. Although the card I was using was on the approved list, intermittently I would get hangs and freezing. It was much more common if I was switching to or from a HEVC resolution/frame rate from/to a h.264 resolution/frame rate.

Two things happened that, either one or both, fixed my camera. First, I switched to a different SD card. It's important to remember that these cards sometimes have issues too, so if possible, try a different card (even if it's just to borrow one for testing). The second thing that happened is GoPro released a firmware update. I'm not sure how much the firmware fixed the issue as if I use the same SD card that gave me issues before, I do sometimes still get issues. However, the firmware update must have done something (or I did something through formatting and cleaning the connectors on the card) because it's far less frequent with that card. When I use the other card that I switched to (which is my primary card in the camera) I never get issues.
Tourist
Posts: 3

Re: HERO 7 hung soon after starting quick capture, then bandage icon on reset

Ok, thanks.  I'll see about getting another card.  I really wish there were some kind of diagnostic info instead of troubleshooting by trial and error.

Highlighted
Tourist
Posts: 3

Re: HERO 7 hung soon after starting quick capture, then bandage icon on reset

Update:

It happed again 3 times while kayaking Sunday, so I have more details about what happens:

 

I had screen lock on, so I wasn’t getting into any other modes.

 

QuickCapture’s normal behavior is:

I push the capture button, it wakes up, beeps 3 times and starts recording.

Later, I press the capture button again, it beeps 7 times and powers off.

 

What happens when it hangs:

I push the capture button, it wakes up, beeps 3 times and starts recording.

Later, I press the capture button again and nothing, no 7 beeps.

I look at the camera and the screen is on showing the live view with no icons but the wrench icon is displayed on the front and there is no response to any button presses.  If I leave it alone, it will not sleep or shut down and it will drain the battery.

To get out of it, I have to press and hold the power button for 10+ seconds or so and it will reboot upon release, then come up with the bandage icon and say that it is repairing my file.  When that finishes, it is left powered on and responding normally.

 

I have ordered a Sandisk Extreme Pro microSD card to see if that makes any difference.

GoPro
Posts: 9,584

Re: HERO 7 hung soon after starting quick capture, then bandage icon on reset

 

Hi @kayakaddict

 

Thank you for sharing the information.

While the behavior mentioned is not normal, see if using a different card will resolve the issue.

If not, I recommend running a manual software update. https://gopro.com/update

 

Let us know how it goes.

 

Thanks!
Ej