10-13-2019 09:31 PM
Hello @alberozouaki. Try doing a manual update following the steps below. You will need access to a computer and an SD card adapter in order to complete the process.
- Go to the Update page and choose your HERO7 camera.
- Under "Other ways to update" at the base of the page, click "Update your camera manually."
- Enter your Serial Number and other requested information, click Next Step.
- Click "Download Update."
- Click "Click here to download firmware."
- Follow the steps on the screen for detailed instructions for your operating system.
Make sure that the camera is fully charged and that the SD card is formatted prior to the update. Let us know how it goes. Thanks!