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%3CLINGO-SUB%20id%3D%22lingo-sub-316896%22%20slang%3D%22en-US%22%3EHERO%207%20Black%20Randomly%20Takes%20Bursts%20with%20Smart%20Remote%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-316896%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20GoPro%20Community%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20hoping%20to%20get%20some%20views%20and%20help%20here%20as%20the%20many%20technical%20support%20staff%20I%20had%20spoken%20to%20haven't%20been%20able%20to%20help.%20I%20have%20gone%20through%20all%20the%20troubleshooting%20process%2C%20including%20manually%20updating%20firmware%20(on%20the%20latest%201.7%20now)%2C%20changing%20memory%20cards%2C%20resetting%20smart%20remote%20etc.%20I%20have%20even%20tried%20this%20on%202%20cameras%20and%202%20remotes%2C%20with%20the%20same%20problem.%20Maybe%20I'm%20doing%20something%20wrong%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EWhen%20I'm%20in%20photo%20mode%2C%20the%20camera%20randomly%20goes%20into%20burst%20mode%20and%20doesn't%20stop%20unless%20I%20click%20the%20button%20again.%20You'll%20be%20able%20to%20see%2Fhear%20in%20the%20video%20that%20I%20had%20clicked%2C%20and%20released%20the%20button.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20see%20the%20videos%20here%3A%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DQtfUDmfg26U%26amp%3Bfeature%3Dyoutu.be%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DQtfUDmfg26U%26amp%3Bfeature%3Dyoutu.be%3C%2FA%3E%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DmwES02PwWxI%26amp%3Bfeature%3Dyoutu.be%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DmwES02PwWxI%26amp%3Bfeature%3Dyoutu.be%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EAm%20getting%20desperate%2C%20and%20would%20appreciate%20any%20advice.%20Thank%20you.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-316896%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Tourist
Posts: 1

HERO 7 Black Randomly Takes Bursts with Smart Remote

Hi GoPro Community,

 

I'm hoping to get some views and help here as the many technical support staff I had spoken to haven't been able to help. I have gone through all the troubleshooting process, including manually updating firmware (on the latest 1.7 now), changing memory cards, resetting smart remote etc. I have even tried this on 2 cameras and 2 remotes, with the same problem. Maybe I'm doing something wrong?

 

When I'm in photo mode, the camera randomly goes into burst mode and doesn't stop unless I click the button again. You'll be able to see/hear in the video that I had clicked, and released the button. 

 

Please see the videos here:

https://www.youtube.com/watch?v=QtfUDmfg26U&feature=youtu.be

https://www.youtube.com/watch?v=mwES02PwWxI&feature=youtu.be

 

Am getting desperate, and would appreciate any advice. Thank you.

 

Highlighted
GoPro
Posts: 10,106

Re: HERO 7 Black Randomly Takes Bursts with Smart Remote

Hi @tayyq

 

Sorry for any troubles caused and thanks for sharing the videos.

Kindly test the camera with the GoPro app and see if the same issue happens.

This will help us isolate the issue further.

 

Thanks!

Ej