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Sightseer
Posts: 1

HERO 7 BLACK SCREEN ISSUE

In advance, I bought the camera 3 hours ago, and it was my first time to turn on the CAMERA.

However, the camera rear LCD screen blacked out.

I already did the sd card format and manually update with fully charged baterry. 

I put the SanDisk Extreme Plus 32 gb. 

What is the PROBLEM. I am worned out sick of it. I cannot believe it happens.

GoPro
Posts: 7,104

Re: HERO 7 BLACK SCREEN ISSUE

Hello @coolridge6073. Appreciate you performing recommended steps. Was the screen working when you got the camera? Was the SD card placed on the correct slot the first time you put it in? Since the issue is not resolved, let our Support team help. You may reach them by phone or chat through https://gopro.com/help/ContactUs . Alternatively, you may get in touch with the seller of the camera for a possible exchange. Best regards!