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Tourist
Posts: 2

HERO 7 BLACK NAO LIGA

Faz 3 meses que comprei um hero7 black e posso te dizer que foi dor de cabeca desde a primeira vez que liguei, ligou e travou no mesmo instante!! Ja usei 3 modelos de cartao de memoria e mesmo assim trava demais e essa semana simplesmente ela apagou na metade de um video e nao consigo mais ligar , ja tentei todos as sugestoes do site e de varios foruns e nada deu certo , arrependimento total !! E nenhuma solucao ate o momento
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GoPro
Posts: 14,474

Re: HERO 7 BLACK NAO LIGA

Hello, @kleberg14225. Which SD cards have you used, so far? Are they among the recommended cards on this list? If you have already contacted Support about the issue, please continue working with them to get the issue resolved. You can connect with them through https://gopro.com/help/ContactUs .

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Adventurer
Posts: 13,372

Re: HERO 7 BLACK NAO LIGA

We love to help out.  Trouble shoot  need more info then described, maybe a  rep has that time like said to sit down and spend a few hours getting the info they need.  if it fails  then warranty your camera.

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Tourist
Posts: 2

Re: HERO 7 BLACK NAO LIGA

após muitos procedimento eu finalmente consegui ligar a camera,mas agora ela fica ligada 10 min e da superaquecimento, inclusive o visor frontal chegou a trincar com o calor e a tampa da bateria esta abaulada devido o superaquecimento, estou muito insatisfeito com o produto.

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GoPro
Posts: 17,624

Re: HERO 7 BLACK NAO LIGA

Hi @kleberg14225

 

What SD card are you using?

If you haven't yet, please run a manual update. See https://gopro.com/en/us/update/hero7-black

 

Let us know how it goes.
You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.
 

Thanks!

Ej