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Reply
Tourist
Posts: 2
Accepted Solution

HERO 7 BLACK BATTERY PROBLEM. HEAT PROBLEM. FREEZE PROBLEM.

Hi, well.. i bought 5 days ago one of this cams. before upgrading to1.7 version, i dont have any complain with the cam. didn't use it too much, but it seems work "normal"

now, i decided to upgrade the cam. battery drains, i turn it on, and i see the battery 99-93. sometimes drains like 10-12% while i'm watching. sometimes it's appear directly with 30% less than the last time.

i always use it in 2.7 60 fps or 1440 also 60 fps. i love hypersmooth. thats the reason for getting one of this.

another, it get's very very hot. not always, but yes 8/10 times.

too when i'm changing settings it gets freeze. sometimes come back. sometimes i have to take battery out.\

and the last one... in the pool... if i don't block the screen it switch mides alone.. .every time that i put it into the water. before upgrade that doesn't happen, i make videos with my son's

i love to use it with the cell phone... my child too. now i read some post's here, i turned off wireless, voice, gps.... and drains battery a little less

 

one strange... the cam drain 100% of the battery. start charging with the cable that cames with the cam. half an hour battery 100% full

 

what can i do? in argentina? will change my cam? 

i'm travelling to miami in a couple of weeks, do i take it for a change there?

thanks

 


Accepted Solutions
GoPro
Posts: 9,735

Re: HERO 7 BLACK BATTERY PROBLEM. HEAT PROBLEM. FREEZE PROBLEM.

Hi @sebastianb41435

 

See if re-flashing the software will sort out the issue.

Please follow "Update you camera manually" on this link.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance.

They are available by phone or chat through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 9,735

Re: HERO 7 BLACK BATTERY PROBLEM. HEAT PROBLEM. FREEZE PROBLEM.

Hi @sebastianb41435

 

See if re-flashing the software will sort out the issue.

Please follow "Update you camera manually" on this link.

 

Let us know how it goes.
You may also reach out to our Support Team for assistance.

They are available by phone or chat through https://gopro.com/help/ContactUs   

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: HERO 7 BLACK BATTERY PROBLEM. HEAT PROBLEM. FREEZE PROBLEM.

hi @aragon1006 , ty for answering. i've reflash after reading manbually yesterday morning just in case... cause i was reading different posts as i sayed. my problems r after re flash. i put the batterys in hero 5 and it works perfect.