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%3CLINGO-SUB%20id%3D%22lingo-sub-384216%22%20slang%3D%22pt-BR%22%3EHERO%207%20BATTERY%20DRAINING%20WHEN%20CAMERA%20IS%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384216%22%20slang%3D%22pt-BR%22%3E%3CP%3EI%20have%20read%20all%20comments%20everywhere%2C%20but%20never%20found%20an%20answer.%3C%2FP%3E%3CP%3EMy%20GP7%20is%20completely%20out%20of%20battery%20every%20single%20day%2C%20whether%20I%20use%20it%20or%20not.%20It%20just%20drain%20ALL%20the%20battery%20during%20the%20night.%26nbsp%3B%3C%2FP%3E%3CP%3EI%20tried%20all%20the%20tricks%20such%20as%20turning%20the%20landscape%20mode%20locked%20UP%2C%20formatting%20the%20sd%20card%2C%20setting%20the%20camera%20as%20new%20%2F%20factory%2C%20even%20switched%20off%20WIFI%2C%20voice%20command%2C%20GPS.%20%3CSTRONG%3E%20NONE%20%3C%2FSTRONG%3E%20of%20the%20tips%20above%20works.%20Even%20when%20I%20finally%20think%20it's%20over%2C%20the%20problem%20always%20comes%20back%20again.%26nbsp%3BWhat%20the%20hell%20is%20going%20on%3F%20!!%3F!%3F%3C%2FP%3E%3CP%3EI%20also%20noticed%20that%20despite%20charging%20the%20batteries%2C%20when%20inserted%20into%20the%20camera%2C%20they%20never%20seem%20to%20be%20%3CEM%3E%20fully%20%3C%2FEM%3E%20charged.%20They%20show%20up%20only%2084-85%25%20of%20battery%20life.%20My%20camera%20is%20SEVEN%20days%20old%2C%20and%20I%20bought%20NEW%20ORIGINAL%20batteries%20with%20it.%3C%2FP%3E%3CP%3ERight%20now%20I%20would%20say.%20Tried%20support%2C%20but%20never%20had%20a%20reply.%20(BRAZIL%20CUSTOMER).%3C%2FP%3E%3CP%3EI%20use%20my%20GP7%20with%20the%20original%20case%20and%20the%203-way%20pole.%20I'm%20so%20pissed%20off%20to%20take%20the%20camera%20from%20the%20case%20every%20single%20day%20to%20insert%20new%20battery%20because%20%3CSTRONG%3E%20the%20camera%20was%20turned%20off%20and%20now%20completely%20drained%20!!!%20%3C%2FSTRONG%3E%3C%2FP%3E%3CP%3EWhere%20are%20the%20GoPro%20assistance%3F%3C%2FP%3E%3CP%3EI%20need%20help%20!!!!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-384216%22%20slang%3D%22pt-BR%22%3E%3CLINGO-LABEL%3EHERO7%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384234%22%20slang%3D%22en-US%22%3ERe%3A%20HERO%207%20BATTERY%20DRAINING%20WHEN%20CAMERA%20IS%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384234%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116843%22%20target%3D%22_blank%22%3E%40fpadilhabarbosa%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThe%20latest%20software%20update%20takes%20care%20of%20the%20charging%20issue.%3C%2FP%3E%0A%0A%3CP%3EPlease%20run%20a%20manual%20software%20on%20your%20camera.%20Please%20refer%20to%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-black%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fen%2Fus%2Fupdate%2Fhero7-black%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3ELet%20us%20know%20how%20it%20goes.%3CBR%20%2F%3E%20You%20may%20also%20reach%20out%20to%20our%20Support%20Team%20for%20assistance%20through%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%20%26nbsp%3B%20%26nbsp%3B%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384383%22%20slang%3D%22en-US%22%3ERe%3A%20HERO%207%20BATTERY%20DRAINING%20WHEN%20CAMERA%20IS%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384383%22%20slang%3D%22en-US%22%3E%3CP%3EI%20have%20the%20latest%20software.%26nbsp%3B%20Just%20turned%20my%20GP7%20on%20and%20it%20is%20at%2060%25%20after%204%20days%20of%20being%20shutdown.%26nbsp%3B%20Was%20at%20100%25.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-384466%22%20slang%3D%22en-US%22%3ERe%3A%20HERO%207%20BATTERY%20DRAINING%20WHEN%20CAMERA%20IS%20OFF%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-384466%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F116642%22%20target%3D%22_blank%22%3E%40legionrapacious%3C%2FA%3E.%20It%20is%20normal%20for%20the%20battery%20to%20eventually%20drain%20even%20when%20not%20used%2C%20specially%20for%20extended%20periods%20of%20time%20and%20when%20stored%20in%20the%20camera%20where%20there%20is%20contact%20with%20camera%20components.%20It%20would%20be%20best%20to%20take%20the%20battery%20out%20of%20the%20camera%20and%20kept%20separatel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Sightseer
Posts: 1

HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

I have read all comments everywhere, but never found an answer.

My GP7 is completely out of battery every single day, whether I use it or not. It just drain ALL the battery during the night. 

I tried all the tricks such as turning the landscape mode locked UP, formatting the sd card, setting the camera as new/factory, even switched off WIFI, voice command, GPS. NONE of the tips above works. Even when I finally think it's over, the problem always comes back again. What the hell is going on?!!?!?

I also noticed that despite charging the batteries, when inserted into the camera, they never seem to be fully charged. They show up only 84-85% of battery life. My camera is SEVEN days old, and I bought NEW ORIGINAL batteries with it.

Right now I would say I'm desperate as hell. Tried support, but never had a reply. (BRAZIL CUSTOMER).

I use my GP7 with the original case and the 3-way pole. I'm so so pissed off to take the camera from the case every single day to insert new battery because the camera was turned off and now completely drained!!!

Where are the GoPro assistance?

I need help!!!!

GoPro
Posts: 9,544

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

Hi @fpadilhabarbosa

 

The latest software update takes care of the charging issue.

Please run a manual software on your camera. Please refer to https://gopro.com/en/us/update/hero7-black

Let us know how it goes.
You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs      

 

Thanks!

Ej

Tourist
Posts: 5

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

I have the latest software.  Just turned my GP7 on and it is at 60% after 4 days of being shutdown.  Was at 100%.

GoPro
Posts: 7,862

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

[ Edited ]

Hello @legionrapacious. It is normal for the battery to eventually drain even when not used, specially for extended periods of time and when stored in the camera where there is contact with camera components. It would be best to take the battery out of the camera and kept separately. 

 

It would also help to determine battery integrity to make sure that your camera works efficiently. To do this, run a short record time test following the instructions here https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times .

Tourist
Posts: 6

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

I troubleshot the battery problem for 8 weeks.
I bought a new battery; problem still exists.
Finally I used an irrational solution.
I sold the GoPro. Bought a DJI Osmo Action.
Problem solved.
I can finally shoot my action videos in peace.
Disclaimer: I am not paid to do this. I am just a regular user of an action cam.

Action.jpg
Tourist
Posts: 6

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

[ Edited ]
 
Explorer
Posts: 11,692

Re: HERO 7 BATTERY DRAINING WHEN CAMERA IS OFF

@i9889
Only six post and all repeat post promoting a DJI camera that is inferior to GoPro's LAST YEAR model camera. Yeah, sure, your "disclaimer" is trustworthy.

Sorry to hear the DJI Osmo Action isn't selling well, but with it's
FORCED registration through DJI app just to use the camera, overcropped stabilization, poor exposure balance, lack of stabilized 1080p/120fps, no 4:3 stabilization, lack of GPS, no live streaming, lack of HEVC, lack of Hyperlapse, complete LACK of Superview, front screen condensation issues, live preview lag, multiple reports of just failing to turn on or work, lack of motion sensors, front screen time out (would have been better if they just put a mirror on the front), front screen vulnerability (hope your not using it as an action camera...one hit by a rock - ouch!), and from the DJI forums, "un responsive voice contro....unable to turn rear screen on after turning it off....setting up time lapse and using voice to start recording for it to actually start recording in normal video mode...superdooper lag",

Enjoy your camera.

BTW: I don't have battery issues. Neither do my brother in law, my son, my neighbor, my co-workers, the people I surf with,the people I bike with, and the vast majority of people who own GoPro.

Sorry to hear you purchased an inferior camera and didn't wait 10 more days for the HERO8 Black.