HERO 6 Black not charging and not turning on [ New ]

[megacreek5278]

Once the battery died, i plugged it in but nothing happens, battery not charging and gopro not turning on when plugged. Will i have to send it back?? :’(

[mariustanya · Accepted solution]

Hello @megacreek5278, 

Is this a new camera that you got? See if the camera will turn on when connected directly to a power source, without the battery in. If it does, the issue could be due to a defective battery which could be replaced. If the camera does not turn on, our Support team will be able to help you with the next steps. You can reach them here https://gopro.com/help/ContactUs . Alternatively, you can get in touch with the seller for an exchange for a faster turn around. 

Best regards, 
Marius

[mariustanya · Accepted solution]

Hello @megacreek5278, 

Is this a new camera that you got? See if the camera will turn on when connected directly to a power source, without the battery in. If it does, the issue could be due to a defective battery which could be replaced. If the camera does not turn on, our Support team will be able to help you with the next steps. You can reach them here https://gopro.com/help/ContactUs . Alternatively, you can get in touch with the seller for an exchange for a faster turn around. 

Best regards, 
Marius