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Tourist
Posts: 3

HERO 5 files unsupported, size of files increased

[ New ]
Hi guys

I transferred a heap of photos and videos to my computer from go pro, and now all the files are huge around 40 GB and saying unsupported file my be corrupted when trying to play or view. Is there a solution to this issue ?
GoPro
Posts: 29,888

Re: HERO 5 files unsupported, size of files increased

[ New ]

Hi @nicecave41164

 

What SD card are you using?

Where are you accessing the files?

See if viewing it on a computer using an SD card adapter will make a difference.

 

 

Thanks!

Ej

Tourist
Posts: 3

Re: HERO 5 files unsupported, size of files increased

[ New ]

Hi Ej 

 

Ive been using a Sandisk extreme sd. I transferred the files from the sd card to my computer hard drive. I'm unable to transfer it back to the Sd with all the files becomng so large they dont fit back on the sd card. 

 

Cheers 

 

Aaron Brown

GoPro
Posts: 29,888

Re: HERO 5 files unsupported, size of files increased

[ New ]

Hi @nicecave41164

 

The file size should not change/be affected.

Are you trying to play it on the camera or via the GoPro App?

Would you mind testing 1 to 2 files?

Copy the files from the computer to the SD card.

 

Thanks!

Ej

 

Tourist
Posts: 3

Re: HERO 5 files unsupported, size of files increased

[ New ]

Hi Ej 

 

Im trying to play via the VLC media player omn the computer. When copying back to the SD card I find the same issue, not being able to play the files. 

 

Cheers 

 

AB

GoPro
Posts: 29,888

Re: HERO 5 files unsupported, size of files increased

[ New ]

Hi @nicecave41164

 

Did you include the .lrv and .thm file?

 

Thanks!

Ej