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Tourist
Posts: 3

HERO 5 black not turn on

Hello! I bought my gopro hero 5 black in 2017. yesterday it stopped working. does not turn on, does not light the led. I already changed the batteries, I performed the procedures indicated for reset, but nothing happened. Please, help me! I’m on vacation
GoPro
Posts: 5,397

Re: HERO 5 black not turn on

 

Hi @mittrer,

 

Do you have extra batteries and cables?

 

Please try to check if that will work. 

Also please try to check if the LED will lit up once plugged without battery. 

 

If issue persist please let us know.

 

Regards,

-Jay 

Tourist
Posts: 3

Re: HERO 5 black not turn on

I have changed batteries, plugged on the power cable, etc. But the red led doesnt even blink. Cant understand why this ia happening.
GoPro
Posts: 5,397

Re: HERO 5 black not turn on

 

Hi @mittrer,

 

Sorry to know that.

It would be best to contact our customer support team via phone or chat.

They might be able to help you. 

 

Here's the link to contact them: https://gopro.com/help/ContactUs

 

They might ask for receipt and serial number. 

 

Regards,

-Jay

Tourist
Posts: 3

Re: HERO 5 black not turn on

Thank you!