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Sightseer
Posts: 2
Accepted Solution

HERO 5 Black wont turn on

my HERO 5 Black wont turn on. i recently took it to the bahamas, but it never went deeper than 5 feet, and it worked fine when i got back to the states. i used it once or twice since then, and now it wont turn on at all. i've tried plugging it into a power source, pressing all the buttons, i'm not sure where to go from here. any help would be great! 


Accepted Solutions
GoPro
Posts: 794

Re: HERO 5 Black wont turn on

Hi @nadine8100,

 

Sorry to hear about what happened. You said that it still worked fine when you got back to US. Please check the camera doors for salt or other residue that is left over after using the camera under water.

 

If there's no sign of possible water damage on the camera, here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

 

If the problem persists, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps.
 

Hopefully this helps!

 

Ann

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All Replies
Adventurer
Posts: 7,913

Re: HERO 5 Black wont turn on

By the sound of it you got water damage call gopro for help   hope that helps out  

GoPro
Posts: 794

Re: HERO 5 Black wont turn on

Hi @nadine8100,

 

Sorry to hear about what happened. You said that it still worked fine when you got back to US. Please check the camera doors for salt or other residue that is left over after using the camera under water.

 

If there's no sign of possible water damage on the camera, here are some troubleshooting suggestions that will help resolve this issue: https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

 

If the problem persists, our Support team at https://gopro.com/help/ContactUs will be able to assist you with the next steps.
 

Hopefully this helps!

 

Ann

Sightseer
Posts: 2

Re: HERO 5 Black wont turn on

i repeated this process and on the third time of taking everything apart and letting it sit for a few minutes and then plugging into power again, it came to life! no idea what was wrong, but thank you so much for your help!! 

GoPro
Posts: 794

Re: HERO 5 Black wont turn on

You're awesome, @nadine8100! Glad your camera is now up and running again. 

 

Stay stoked, and have fun capturing moments using your GoPro!