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Tourist
Posts: 3
Accepted Solution

HERO 5 BLACK WILLM NOT SAVE VIDEO

I was filming my sons wedding last weekend. halfway through the ceremony the camera stopped saving files. The screen just showed blank with SAVING on it and stayed like tat. I couldn't do anything else. Accoring to the camera there was over 2 hours capacity left on the micro sd card. Why will it not save any more? Also playing back what I did manage to save the sound was intermittent with funny clicking noises.  Very disappointed. I will never have this day again. Why is the camera doing this? 


Accepted Solutions
GoPro
Posts: 10,144

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

 

Hi @sweetstorm25570

 

 

I am afraid that the SD card you have is not one of the recommended cards that work best with GoPro cameras. This can be the reason why the camera behaved differently.

 

As previously suggested, try doing a manual software update with a recommended SD card.

 

 

Regards,

Ej

 

View solution in original post


All Replies
GoPro
Posts: 8,150

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

Hello @sweetstorm25570

 

Sorry to hear about what happened, especially on a very special day. This is not an expected behavior for the camera. We definitely would not want this to happen again. What resolution setting was the camera in? We would like to know, is your camera updated to the latest firmware? And, were you using a recommended SD card as described here? Try doing a manual update of the camera while using a recommended SD card. Let us know how it goes. 

 

Thanks, 
Marius

Highlighted
Tourist
Posts: 3

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

Hi. The camera was on 1080 resolution. I purchased the camera in January 2018 so assume it has the latest firmware. There were no updates when I checked. The micro SD card is Samsung 64gb EVO Plus.

GoPro
Posts: 10,144

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

 

Hi @sweetstorm25570

 

 

I am afraid that the SD card you have is not one of the recommended cards that work best with GoPro cameras. This can be the reason why the camera behaved differently.

 

As previously suggested, try doing a manual software update with a recommended SD card.

 

 

Regards,

Ej

 

Tourist
Posts: 3

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

OK thanks. A further question. When you are filming where does the camera store what has been taken before saving it to SD card when you stop? Is there some sort of hard drive that could be accessed to retrieve it?

GoPro
Posts: 8,150

Re: HERO 5 BLACK WILLM NOT SAVE VIDEO

Hello @sweetstorm25570

 

The camera stores all the information on the SD card. The camera itself does not have a memory capacity. 

 

Thanks, 
Marius