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Sightseer
Posts: 1
Accepted Solution

HERO 4 - Video playback on camera freezes

I wonder if anyone can help me? I’ve got a new HERO 4 silver. Whenever I film a video and play it back on the camera, I just get a still image and the audio.

Can anyone suggest something I’m doing wrong or is it faulty? Thanks.

Accepted Solutions
GoPro
Posts: 8,158

Re: HERO 4 - Video playback on camera freezes

Hello @supamoz

 

If you have not done so yet, try manually updating your camera while making sure that you are using a recommended SD card. Here is the list of said cards: https://gopro.com/help/articles/block/microSD-Card-Considerations

You can follow this link for a guide on how to do a manual update. 

 

Let us know how it goes. 

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 8,158

Re: HERO 4 - Video playback on camera freezes

Hello @supamoz

 

If you have not done so yet, try manually updating your camera while making sure that you are using a recommended SD card. Here is the list of said cards: https://gopro.com/help/articles/block/microSD-Card-Considerations

You can follow this link for a guide on how to do a manual update. 

 

Let us know how it goes. 

 

Thanks, 
Marius